Financial Assistance Specialist- Evernorth

Cigna • Jacksonville, FL

10d • $18 - $25 • Remote

About The Position

As a Financial Assistance Specialist, you will help patients access the financial resources they need by coordinating copay and foundation assistance programs, supporting reimbursement activities, and resolving billing‑related issues. You will play a key role in ensuring accurate claims processing, maintaining compliant documentation, and delivering a positive, solution‑focused experience for patients, payers, and internal teams.

Requirements

• High school diploma or GED.
• One to three years of experience in medical billing, collections, or related healthcare financial roles.
• Proficiency with Microsoft Office and ability to interpret billing codes and documentation.
• Experience processing pharmacy claims.
• Strong communication, customer service, and problem‑solving skills.
• Ability to manage multiple tasks with strong attention to detail and accuracy.

Nice To Haves

• Knowledge of copay and foundation assistance programs.
• Understanding of insurance reimbursement, benefits, and payer guidelines.
• Familiarity with ICD‑9, CPT‑4, HCPCS, and medical terminology.
• Experience using systems such as HCN360 or CPR+.
• Prior experience in home infusion billing or revenue cycle operations.

Responsibilities

• Identify billing trends and proactively address issues to support timely reimbursement.
• Review and correct claims, reprocess submissions, and interpret EOBs to understand denials.
• Communicate with payers, patients, and external partners as needed.
• Document all collections activity in patient records and maintain accurate notes in aging and reconciliation reports.
• Process payer appeals within required timeframes and ensure billing accuracy.
• Investigate claim discrepancies and review reimbursement contracts to support resolution.
• Meet quality, productivity, and compliance standards as defined by leadership.
• Process approved adjustments, home infusion/nursing claims, patient updates, and insurance changes.
• Review unpaid claims, identify root causes, and determine next steps such as refiling or appeals.
• Support copay and foundation program enrollment and maintain updated financial assistance documentation.
• Maintain confidentiality and professionalism when handling patient financial information.
• Perform additional duties as assigned to support revenue cycle operations.

Benefits

• Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees