Financial Assistance Specialist I

Baptist Health Care • Pensacola, FL

10h

About The Position

The Financial Assistance Specialist is responsible for ensuring all self-pay and/or insured patients have access to receiving a financial screening for assistance with payment options including finding a payor source for the patient's out-of-pocket liability during the pre-registration or after discharge process. This position directly communicates with patients about out-of-pocket liabilities with expectation of collection with a respectful, caring, and professional manner. This position also Responsibilities Initiates all financial arrangements, assists with payment options and screens patients for financial assistance or directs to Medicaid screeners during the registration process. Reviews all centralized scheduling and VIBE teams referrals from scheduled outpatient visits prior to service date to ensure all self-pays, and high dollars out-of-pocket insured accounts have received financial dialogue regarding payment options. Reviews all verified inpatient accounts or any new self-pay admission within 24 hours of admission to ensure all self-pays, and or any insured accounts with an out-of-pocket liability have received financial dialogue regarding payment options. Ensure all aspects of pre-registration is completed, which includes verification of insurance and benefits, verification of patient demographic, verification of medical necessity, receipt of authorizations when needed, financial clearance, and financial dialogue is completed for each and every account under review. Provides out-of-pocket liabilities information and collection requirements (utilizing the software tools necessary) for patients, check in staff, or registrars through the registration process (prior to services, at check-in, & through discharge) which includes co-pays, co-insurance, and deductibles. Provides patients and ordering physicians with information regarding needed authorization prior to patient’s arrival. Meets BHC as well as Industry Standards for accuracy of pre-registrations and financial clearance standards. Provides patients with information regarding financial arrangements and/or financial assistance when needed, plus documents information into patient accounting system. Communicates directly with the patients 3 to 5 days prior to arrival with information about co-pay, co-insurance and deductible amounts due at time of service (makes 3 attempts to contact patient prior to visit).

Requirements

• High School Diploma or Equivalent
• 1-3 years Relevant revenue cycle experience

Nice To Haves

• 1-3 years Experience as a financial counselor, customer service representative, registrar, or scheduler

Responsibilities

• Initiates all financial arrangements, assists with payment options and screens patients for financial assistance or directs to Medicaid screeners during the registration process.
• Reviews all centralized scheduling and VIBE teams referrals from scheduled outpatient visits prior to service date to ensure all self-pays, and high dollars out-of-pocket insured accounts have received financial dialogue regarding payment options.
• Reviews all verified inpatient accounts or any new self-pay admission within 24 hours of admission to ensure all self-pays, and or any insured accounts with an out-of-pocket liability have received financial dialogue regarding payment options.
• Ensure all aspects of pre-registration is completed, which includes verification of insurance and benefits, verification of patient demographic, verification of medical necessity, receipt of authorizations when needed, financial clearance, and financial dialogue is completed for each and every account under review.
• Provides out-of-pocket liabilities information and collection requirements (utilizing the software tools necessary) for patients, check in staff, or registrars through the registration process (prior to services, at check-in, & through discharge) which includes co-pays, co-insurance, and deductibles.
• Provides patients and ordering physicians with information regarding needed authorization prior to patient’s arrival.
• Meets BHC as well as Industry Standards for accuracy of pre-registrations and financial clearance standards.
• Provides patients with information regarding financial arrangements and/or financial assistance when needed, plus documents information into patient accounting system.
• Communicates directly with the patients 3 to 5 days prior to arrival with information about co-pay, co-insurance and deductible amounts due at time of service (makes 3 attempts to contact patient prior to visit).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED