Financial Assistance Counselor

Boone County Hospital • Boone, IA

2d • Onsite

About The Position

Responsible for financial counseling of all patients receiving services or expected to receive services at Boone County Hospital. Coordinates insurance information, financial assistance notification, follow-up correspondence, and eligibility determination; including by not limited to financial assistance program, Marketplace certified application counselor, and Medicaid presumptive eligibility; in accordance with all organization policies.

Requirements

• Ability to perform multiple tasks simultaneously while maintaining composure and a pleasant and courteous attitude.
• Computer literacy attainable
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure. Ability to compute rate, ratio, and percent and to work with graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Responsibilities

• Performs patient telephone interviews courteously and following Hospital standards of excellence.
• Validates existing data related to prior registrations and updates appropriately in the system. Identifies the appropriate payer source (Plan ID, financial Class, etc) and enters the information in the system. Ensures documentation of all financial activity.
• Records comments in the system to permit timely and accurate follow up.
• Ensures that all 501(r) IRS regulations are met; including but not limited to, self-pay letters to patients that include an initial letter, 30, 60, 90, 120 day letters and final determination letter.
• Communicates with utilization review staff on in-house patients. With those requesting financial assistance, contacting all self-pay patients to advise of programs they may be eligible for.
• Makes financial arrangements for patient care encounters. Notifies patients of non-covered services, and offers alternatives or advises patients of financial requirements for visit, admission, or continued stay. Explains financial requirements to the patient or responsible party.
• Establishes payment arrangements for co-pays, deductibles and self-pay accounts. Identifies accounts eligible for Medicaid, financial assistance or other assistance programs. Initiates DHS applications and/or financial assistance applications. Assist patients with all pertinent paperwork related to these programs.
• Help staff in Patient Registration as needed for coverage, following department job duties and procedures.
• Create and maintain a working list of current patients in Excel for tracking on both the hospital and clinic accounts.
• Prepare a monthly board report with all awarded financial assistance and total amount for the month.
• Other related duties as assigned.

Benefits

• In addition to Medical, Dental, Vision insurance, Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), life insurance, Aflac and disability coverage, Boone County Hospital also offers the following benefits to it's employees:
• Free access to Boone County Hospital's onsite fitness room
• Generous PTO Accrual Plan
• Iowa Public Employees Retirement System (IPERS)
• Employee Assistance Program (EAP)
• Onsite Cafeteria

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees