Financial Application Support Coordinator
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About The Position
The Financial Application Support Coordinator ensures clients maintain the ability to complete their daily tasks and functions when faced with application problems and/or issues. The candidate will provide remote application support to school districts in areas related to district Technology systems and Business Office functions. Responsibilities include initial assessment, triage, research, and resolution of incidents and requests regarding the use of application software products and/or infrastructure components. The Financial Application Support Coordinator is responsible for collecting information through a customer conversation, accessing support tools, and additional support staff (service resources) as needed. Conduct business process analysis and needs assessments to provide technology solutions to the school districts and MCSS staff. Provide leadership to school districts in areas related to district Business Office functions.
