Financial Aid Specialist

Campus•New York, NY

2d•$55,000 - $64,400•Hybrid

About The Position

As a Financial Aid Specialist, you’ll manage a large caseload of students and serve as a key touchpoint in their enrollment journey. This is a high-impact, student-facing role responsible for helping students understand and complete the financial aid process. You’ll use empathetic guidance to help them complete complex paperwork, explain funding options, and deliver difficult information with warmth and clarity. You’ll balance detailed, policy-driven work with deeply human conversations, and you’ll do it all in a fast-paced, collaborative environment that’ll require you to be flexible, adaptable, and proactive This is a great role for someone who’s part analyst, part communicator and is eager to contribute to a high-growth startup and team.

Requirements

Strong communication, relationship-building, and documentation skills
Ability to navigate ambiguity and adapt to new systems quickly
Comfortable having tough conversations with empathy and professionalism
Positivity and a growth mindset
Bachelor's degree

Nice To Haves

Familiarity with financial aid systems (e.g., FAFSA, ISIR review, Title IV policies)
Experience in a student-facing, customer support, or process-heavy role
Comfort using CRM tools, communication platforms, and trackers
Background in fast-paced or startup environments

Responsibilities

Guide students through the full financial aid process, including FAFSA completion, verification, packaging, and disbursement steps
Calculate aid packages, generate offer letters using financial systems, and explain them clearly to students
Navigate emotionally complex conversations such as aid barriers and denials, Pell eligibility, and payment plans while maintaining student trust and empathy
Stay organized across systems, trackers, and notes while managing 200–500+ students, and prioritizing persistent outreach and responsiveness through phone, text, and email.
Collaborate closely with Admissions Counselors (ACs), Onboarding Specialists (OSes), and Success Coaches (SCs) to create a smooth, unified student experience across departments
Stay current on changing policies and procedures, adapting workflows quickly and contributing to teamwide knowledge

Benefits

A compensation package that includes a base salary ($55,000 - $64,400) + equity grant
Medical Insurance + free Dental and Vision Insurance
401(k) match
Fertility benefits via Carrot
Hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)
Flexible Time Away + paid holidays
In-office lunches for our New York office
Social events - happy hours, birthday celebrations, holiday parties, & more!
Opportunity to make an impact – you’ll be an integral player in bringing our vision to life

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