Financial Aid Specialist

Saint Michael's College • Colchester, VT

118d • $40,000 - $50,000

About The Position

Saint Michael's College’s Financial Aid department invites applications for a Financial Aid Specialist. The Financial Aid team is seeking a customer-service focused and self-motivated individual who is committed to providing excellent customer service to current and prospective students and their families. Financial Aid plays an integral role in the enrollment and retention efforts of the College. The ideal candidate will demonstrate a commitment to access and affordability as well as excellent customer service.

Requirements

• High School Diploma or equivalent combination of education and experience
• 2+ years customer service experience or equivalent
• Experience with Microsoft Office products including Excel, Word and Outlook
• Excellent analytical and verbal and written communication skills

Nice To Haves

• Previous experience in Higher Education
• Familiarity with Federal Student Aid Systems
• Familiarity with Colleague® by Ellucian
• Public speaking experience

Responsibilities

• Ensure that students and families receive exceptional customer service and comprehensive information about financing a Saint Michael’s education.
• Provide counseling to students/families who contact Financial Aid by phone, e-mail or in-person.
• Review financial aid files, complete federal verification and resolve conflicting information in an accurate and timely manner.
• Administer financial aid in accordance with federal and state regulations and institutional policy.
• Advise prospective and current undergraduate students, graduate students, and parents on all aspects of financing a Saint Michael’s education.
• Assist students and families in navigating the financial aid and billing process.
• Respond to student and family inquiries by phone, e-mail and in-person.
• Proactively contact students and applicants to resolve incomplete financial aid files.
• Serve as a liaison with other offices on campus and campus constituencies.
• Represent Financial aid at Admission Open House and other events.
• Support daily office operations centered on financial aid processing and communication with students and families.
• Demonstrate a multicultural awareness and contribute an inclusive, diverse and respectful campus community.
• Promote a flexible, collaborative, and inclusive work environment and engage in educational opportunities to increase awareness and understanding of diverse populations.
• Recognize the value of cultural, ethnic, gender, and other individual differences in people.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Employer-paid life and disability insurance
• Voluntary life, critical illness and accident insurance options
• Parental leave
• Flexible spending accounts (healthcare and dependent care)
• 401(k)
• Generous paid time off
• Paid holidays
• Employee and dependent tuition benefits
• Employee and family assistance program
• Well-being programs and opportunities
• Discounted gym membership
• Paid volunteer time
• Use of the athletic facilities and the library
• Opportunities to attend presentations, lectures, and other campus activities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED