Financial Aid Specialist FAFSA and Outreach - Program Specialist 3

Community Colleges Of Spokane • Spokane, WA

416d • $56,880 - $76,608

About The Position

The Financial Aid Specialist - FAFSA and Outreach - Program Specialist 3 at Spokane Community College plays a crucial role in the Financial Aid Office, working under the direction of the Director of Financial Aid. This position is responsible for ensuring students receive accurate financial aid information and assistance, coordinating outreach efforts, and maintaining compliance with federal, state, and institutional regulations. The specialist will engage with students, schools, and community organizations to promote financial aid opportunities and support students through the application process.

Requirements

• Associate degree from an accredited institution or equivalent mix of education and experience.
• Strong math and logic aptitude as well as problem-solving skills.
• Ability to understand and apply complex rules and regulations.
• Ability to work independently with minimal supervision.
• Ability to initiate and complete projects.
• Ability to consistently achieve results under tough circumstances.
• Ability to work with others as part of a team.

Nice To Haves

• Bachelor's degree or higher from an accredited institution.
• Two years of experience in financial aid, student services, or related area of higher education.
• Knowledge of federal and state programs and regulations that provide financial assistance to students.
• Experience with federal software, the National Student Loan Data System (NSLDS), or student management systems (PeopleSoft).

Responsibilities

• Plan and provide presentations to individuals and groups.
• Organize and oversee outreach events.
• Interpret and apply rules, regulations, and policies of the district and of federal and state financial aid programs.
• Analyze financial and educational needs of students and make appropriate referrals.
• Assist students to define budgets to meet their educational needs and maintain a manageable debt burden.
• Produce informational materials.
• Provide effective customer service and communicate effectively.
• Maintain cooperative working relationships and demonstrate sensitivity to a diverse population.
• Conduct recruitment efforts among targeted groups to promote financial aid availability.
• Provide assistance to incarcerated individuals eligible for Pell Grants.
• Assist at Bigfoot Central front desk for student-facing processes.
• Analyze and evaluate documentation to determine financial aid file completion and student eligibility.
• Provide complex counseling, assistance, and problem-solving regarding financial aid, payment, and refunds.
• Maintain knowledge of Federal Financial Aid Satisfactory Academic Progress requirements.
• Assist in developing and establishing procedures and policies for new programs.
• Work on special projects for the Director/Associate Director and serve as an intercampus contact for the Financial Aid Office.
• Maintain accurate reporting to COD/DOE of all financial aid eligible student records.
• Anticipate potential conflict and attempt resolution before problems occur.
• Exercise professional judgment in interpreting rules and regulations and evaluating unusual circumstances.
• Maintain knowledge of policies of other departments and their impact on financial aid eligibility.

Benefits

• Disability insurance
• Dental insurance
• Life insurance
• Retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services
• Education Level: Associate degree