Financial Aid Peer Advisor

University of New Mexico • Albuquerque, NM

8d • $13 • Onsite

About The Position

The UNM Student Financial Aid Office seeks dynamic, highly motivated student employees interested in serving as a Financial Aid Peer Advisors within the One-Stop/Student Employment team. This is an exceptional opportunity for a motivated individual to be an integral member of a progressive Student Financial Aid Office.

Reporting to the Financial Aid Manager, the Financial Aid Peer Advisors work collaboratively with our University community in our One Stop Office at UNM Albuquerque’s Main Campus. One Stop is a fast-paced environment that provides in-person and virtual customer service concerning Financial Aid and Student Employment opportunities and eligibility along with enrollment functions including admissions and registration activities. The Financial Aid Peer Advisors will assist with the daily front desk operations and student employment hiring processes. The Financial Aid Peer Advisors may serve as a liaison for high school, community, and on campus outreach events.

The candidates must represent the Student Financial Aid Office and the University of New Mexico with professionalism and deliver information in a positive manner while facilitating exemplary service to students.The ideal candidates will have excellent oral and written skills and a high sensitivity to cultural issues within a higher education setting. The successful candidate must also be detail oriented, organized, creative, energetic, able to work productively independently and within a team. They must possess a strong commitment to superior customer service and understanding of the importance of financial aid in recruitment and retention.

Requirements

• Work Study award is required.
• Must be able to commit to work a minimum of 20 hours per week.
• A commitment to working with diverse students and their families.
• Superior customer service experience and willingness to work flexible schedule during peak times to support service to students.
• Strong written and verbal communication skills and a flexible, creative, and collaborative approach to work.

Responsibilities

• Provide exceptional customer service to a diverse community of students.
• Provide student employment counseling and assist with hiring forms intake for new or returning student employees.
• Stay abreast of current federal, state, and institutional regulations and policies, especially as related to security of information.
• Provide current, accurate, and complete information to students and parents in person, e-mail, or virtual meetings during peak service times.
• Assist in all areas of Financial Aid, including financial literacy education at high schools, community, and on campus outreach events. Outreach may include evening and weekend programs.
• Assist with research and preparation of financial aid presentations for outreach/orientation, as necessary.
• Other duties as needed.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed