Financial Aid Officer

Rowan College at Burlington County•Mount Laurel, NJ

45d

About The Position

The Financial Aid Officer is responsible for coordinating the daily activities of the Financial Aid Office. In addition, the Financial Aid Officer is responsible for verification, awarding federal, state and campus-based aid to students and disseminating financial aid information to the public. Provides individualized financial aid and registration information to students, faculty and other members of the College community. Provides problem-solving and customer service assistance in a pleasant and knowledgeable manner as a member of a cross-functional team. Assumes a share of the responsibility for answering telephones, mail, email, instant messages and other communications as assigned. Interacts with the EOF Office, Admissions Office, Accounting Office and other offices in awarding financial aid. Determines the types and amounts of financial aid to be awarded. Uses "professional judgment" to determine student eligibility, as required. Revises awards when required to prevent over-awarding. Assists in updating and establishing office procedures and systems. Assists in collecting data for the annual Fiscal Operations Report. Assist academic divisions, other College offices, and off-campus sites in resolving problems with student academic records. Assists at front counter registration, processing credit and noncredit registrations, and answers telephones. Supervises and coordinates the activities of student and hourly workers as assigned. Serves on College or unit committees as assigned. Performs special projects and assignments as directed. Performs other related duties as assigned. OVERALL PURPOSE AND RESPONSIBILITY: The primary and most important overall responsibility of all employees is to provide service in a pleasant, helpful, and effective manner to our students and other members of the College community. This is a Support Staff Union position as stated in the Support Staff collective bargaining agreement Grade Level 14.

Requirements

Knowledge of financial aid regulations
Strong interpersonal skills
Demonstrated ability to work effectively with students, faculty and other members of the college community
Attention to detail
Ability to work independently
Ability to work as a member of a cross-functional team
Ability to interpret and comprehend statistical analyses
Ability to adapt to multiple work environments
Ability and interest to grow and learn in the position
Associate's Degree, from an accredited institution required; Bachelor's degree preferred. Equivalent experience may be used to replace education
Minimum of three (3) years of financial aid experience
The New Jersey First Act requires employees of all public institutions of higher education to reside in the State of New Jersey unless otherwise exempted under the law

Nice To Haves

Bachelor's degree preferred

Responsibilities

Coordinating the daily activities of the Financial Aid Office
Verification
Awarding federal, state and campus-based aid to students
Disseminating financial aid information to the public
Providing individualized financial aid and registration information to students, faculty and other members of the College community
Providing problem-solving and customer service assistance
Answering telephones, mail, email, instant messages and other communications as assigned
Interacting with the EOF Office, Admissions Office, Accounting Office and other offices in awarding financial aid
Determining the types and amounts of financial aid to be awarded
Using "professional judgment" to determine student eligibility, as required
Revising awards when required to prevent over-awarding
Assisting in updating and establishing office procedures and systems
Assisting in collecting data for the annual Fiscal Operations Report
Assisting academic divisions, other College offices, and off-campus sites in resolving problems with student academic records
Assisting at front counter registration, processing credit and noncredit registrations, and answers telephones
Supervising and coordinating the activities of student and hourly workers as assigned
Serving on College or unit committees as assigned
Performing special projects and assignments as directed
Performing other related duties as assigned
Provide service in a pleasant, helpful, and effective manner to our students and other members of the College community