Radford University Portal-posted 1 day ago
Radford, VA

Serves as the coordinator and point of contact of the University’s federal work-study and institutional work scholarship program. Works with students, supervisors, and Human Resources to ensure a successful employment experience. Develops & coordinates financial aid awareness workshops and outreach activities. Supports the communication efforts of the financial aid office with prospective and current students and families. Provides Counseling to students, prospective students, and their families regarding financial aid programs, processes, and procedures. Responsible for assigned alpha sections to support students through the financial aid review process, including satisfactory academic progress review, verification, etc. Assists with office projects, tasks, and other assigned duties.

  • Serves as the coordinator and point of contact of the University’s federal work-study and institutional work scholarship program.
  • Works with students, supervisors, and Human Resources to ensure a successful employment experience.
  • Develops & coordinates financial aid awareness workshops and outreach activities.
  • Supports the communication efforts of the financial aid office with prospective and current students and families.
  • Provides Counseling to students, prospective students, and their families regarding financial aid programs, processes, and procedures.
  • Responsible for assigned alpha sections to support students through the financial aid review process, including satisfactory academic progress review, verification, etc.
  • Assists with office projects, tasks, and other assigned duties.
  • Demonstrated knowledge of office practices, procedures, and office equipment.
  • Demonstrated ability to follow oral and written policy and procedures, learn new practices and maintain a document processing cycle.
  • Strong communication skills, both verbal and written.
  • Experience with current office software (like Word, Excel, and Outlook) and internet applications.
  • Experience providing administrative support in an office.
  • Customer service experience required.
  • Experience with a student information system and document management system (for example Banner and Xtender).
  • Experience working in higher education.
  • Experience working in financial aid, human resources, or student affairs.
  • Experience with hiring processes.
  • Demonstrated success of working in a high volume, fast-paced office.
  • Experience working with confidential and sensitive information.
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