Financial Aid Counselor (2 positions available)

Shepherd University • Shepherdstown, WV

52d • $20

About The Position

The Financial Aid Counselor helps students and families understand and apply for financial aid from federal, state, institutional, and private sources. This position supports the daily operations of the Financial Aid Office and ensures that all aid is processed accurately and on time.

Requirements

• Associate's degree
• At least one year of customer service experience

Nice To Haves

• Bachelor's degree in a related field required
• Demonstrated experience in public speaking
• Demonstrated experience in financial aid administration
• Demonstrated experience in the Banner system
• Proficiency and Microsoft Excel and Access.

Responsibilities

• Advises students and families on eligibility requirements, application procedures, and financial aid options, while also providing information on financial literacy and debt management.
• Review and process verification documents, assist with packaging, awarding, disbursement, and reconciliation of financial aid programs.
• Manages the private loan program, certifying loans, verifying eligibility, ensuring awards stay within budget limits, and reconciling records with the Business Office.
• Calculate Return of Title IV Funds (R2T4) for students who withdraw and serve as the main contact for study abroad students regarding financial aid eligibility and processing.
• Process financial aid applications, participate in outreach programs, and present financial aid information at on-campus and community events.
• Attend professional training sessions and conferences to stay current with changing regulations.
• This position may require additional hours, including some evenings and Saturdays for events and performs other duties as assigned.

Benefits

• 13 paid holidays
• 15 days annual leave (vacation) per year
• 18 sick days per year and the flexibility to use that time to care for immediate family members
• Wide range of health insurance and other benefits
• 401(a) retirement savings with 6% contribution match; eligibility to continue health insurance post-retirement, and other retiree perks
• Tuition waivers for employees and their dependents

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees