Financial Aid Counselor

Campbell University•Buies Creek, NC

54d

About The Position

The Financial Aid Counselor position serves as the primary point of contact for current main-campus undergraduate and graduate students. This position involves evaluating financial aid applications, determining eligibility for federal, state, and institutional aid programs, and providing counseling on available options. The Financial Aid Counselor serves as a key resource in promoting financial literacy and helping students make informed financial decisions to support their academic success. This position entails multiple areas of responsibility, decision-making, and reports to the Associate Director of Financial Aid. This role is instrumental in establishing a welcoming and helpful environment.

Requirements

Bachelor's Degree required, or an equivalent combination of education, training, and experience.
Excellent interpersonal skills and the ability to communicate effectively to all groups through both oral and written channels
Ability to maintain strict confidentiality
Accuracy and attention to detail is essential
Knowledge of Microsoft Word, Outlook, Excel, PowerPoint and standard methods of digital communication, such as web/text/chat platforms
Ability to learn and utilize new and emerging technology
Proficiency utilizing/administering social media platforms
Demonstrate tact, a positive attitude, courtesy and discretion in dealing with faculty, staff, students, parents, university officials and the public
Work independently as well as function effectively in a team and within a diverse group of people
Exercise good judgment in complex and new situations
Manage multiple, concurrent projects, and meet strict deadlines
Adaptability, flexibility and a willingness to work in a changing environment
Availability to work occasional evening and weekend hours
This position demands accuracy, honesty, integrity and the ability to work within the Christian mission of Campbell University

Nice To Haves

Minimum of 2 years' experience in higher education desired
Experience in Admissions or Financial Aid desired
Experience with Ellucian Colleague desired

Responsibilities

Counsel prospective and returning students on all aspects of Federal, State, and Institutional Aid sources.
Package and award financial aid (scholarships, work-study, grants, loans, etc) in accordance with established policies and guidelines.
Respond promptly and professionally to inquiries via phone, email, and in person
Collaborate with other departments (e.g., Admissions, Registrar, Bursar) to support student enrollment and retention.
Understand Bursar Office processes to effectively communicate to current students.
Participate in outreach activities such as conducting financial aid presentations in person, virtually and via chat room platform.
Review and resolve C-Flag issues from FSA
In addition to counseling, likely maintain responsibility for a specific program area such as scholarships, state aid, verification, loans, athletics, etc.
Assist in processing Cost of Attendance adjustments requests for students.
Maintain a professional appearance and demeanor at all times
Uphold and abide by Campbell University policies and procedures, including, but not limited to; Title IX and Information Security, including but not limited to FERPA and other state and federal guidelines.
Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.