Financial Aid Counselor - IHP

Brigham and Women's Hospital • Boston, MA

83d • $19 - $27 • Hybrid

About The Position

Join our team at the IHP as a Financial Aid Counselor, where you'll provide outstanding support and guidance to students and families, helping them navigate the financial aid process with confidence. Collaborate with various institute offices to enhance the student experience, manage vital communications, and present financial aid insights at key events. Working under the direction of the Associate Director of Financial Aid, the Financial Aid Counselor serves as the front-line person for the financial aid office providing exceptional customer service and comprehensive financial aid counseling to students via email, telephone and virtual meetings. The Financial Aid Counselor advises and counsels students and families on the financial aid process while helping them develop an individual financing plan. This person will also ensure the currency of virtual and printed information relating to student eligibility, available aid programs, and application procedures. The Financial Aid Counselor will assist in presenting financial aid information and related topics at Institute events such as admissions information sessions, new student open houses, and orientation events.

Requirements

• Bachelor's Degree preferred.
• Excellent organizational, time management, verbal and written communication skills, and strong interpersonal skills are required.
• High attention to detail required.
• Basic math skills required.
• Minimum 1 year experience in customer service preferred.
• Knowledge of federal financial aid procedures and regulations and current issues in financial aid preferred.
• Experience with Colleague Financial Aid Module and Federal Direct systems preferred.

Nice To Haves

• Experience with Colleague Financial Aid Module and Federal Direct systems preferred.

Responsibilities

• Respond to financial aid inquiries via email, phone and meetings; provide exceptional customer service to inform prospective students, applicants, and enrolled students about the financial aid application process and their current status, clarifying/interpreting relevant federal aid policies and procedures that affect borrowing and loan refunds.
• Create, edit, and ensure timely, consistent communications of financial aid information (virtual and print).
• Remain current regarding Institute and federal financial aid policies.
• Assist with presenting financial aid information at IHP events.
• Perform other related duties within OES in support of Financial Aid, admission, student services and registration as necessary.

Benefits

• Comprehensive benefits package
• Career advancement opportunities
• Differentials, premiums and bonuses as applicable
• Recognition programs designed to celebrate contributions and support professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees