Financial Aid Assistant

Bucknell University

103d • $16 - $19

About The Position

Are you a detail-oriented problem-solver with a passion for helping students? Join our team and provide essential communication support to our Financial Aid department! You'll be the first point of contact for students and their families, answering questions via email, phone, and in person. You'll also play a key role in processing crucial documents, ensuring all information is accurate and compliant with federal, state, and institutional guidelines. If you're a proactive team player who can manage multiple projects, we want to hear from you!

Requirements

• High School Diploma or GED.
• Up to one year of administrative experience; customer service related experience; experience in Higher-Education.
• Written and oral communication skills.
• Ability to use Microsoft Office (Excel, PowerPoint, Word) and basic database software.

Nice To Haves

• Associate's, vocational or technical training.

Responsibilities

• Process documents received and reach out for additional information to complete Financial Aid files for eligibility for institutional and state/federal aid.
• Answer phone calls and emails from families and greet walk-ins to assist in questions regarding financial aid and required documentation that we request.
• Log phone calls and email communication.
• Generate digital and paper copies of Financial Aid Notification letters and revised letters for incoming students, current students and returning students for the upcoming academic year.
• Assist Admissions team with admitted student packets including Financial Aid notification letters.
• Process incoming mail and submit check requests and invoice payments.
• Document receipt of outside scholarships in student's financial aid file.
• Perform additional non-essential tasks and responsibilities as needed.

Benefits

• Flexible scheduling options determined by role.
• Medical, prescription drug, vision, dental, life, and long-term disability insurance options.
• 10% employer contribution to your retirement plan (no contribution requirement for non-exempt positions).
• Generous paid time off, including vacation and sick time, a community service day, and 19 paid holidays (including two full weeks off for Winter Break!).
• Tuition remission for employees and their spouses/spousal equivalents, and various tuition programs for their children.
• Comprehensive employee wellness program including program incentives.
• Parental leave, employee assistance program, fitness center membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees