Financial Aid Assistant (FT), CFRN13563SFA

College of DuPage

123d • $18

About The Position

The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passion for learning on our 273-acre campus which is home to nine associate degrees and a wide variety of professional and technical certificates. Many of these credentials prepare students to seamlessly articulate into the baccalaureate programs of our higher education partner institutions. College of DuPage is committed to student success and values an inclusive and welcoming community environment. We are an equal opportunity employer committed to diversity in the workforce. Our connection to the larger metropolitan area is essential to our success and provides a wealth of diverse cultural and recreational opportunities.

Requirements

• High School diploma or GED required.
• Two years full-time equivalent customer service experience including experience in a compliance driven field required.
• Evidence of commitment and sensitivity to students from diverse backgrounds required.

Nice To Haves

• Associate's degree preferred.
• Three years experience in higher education with strong customer service background preferred.

Responsibilities

• Assess student need and provide outstanding customer service to students, parents and the College community.
• Evaluate and respond appropriately to the level of student need and provide clear and concise dissemination of financial aid information regarding application, processes, community resources and available internet resources.
• Advise and counsel students, parents and the general public regarding financial aid issues at the front counter and on the telephone.
• Assist students with completing the online FAFSA application, entrance loan counseling and master promissory note.
• Provide outstanding customer service at the front counter and on the telephone.
• Act as the first point of contact for the front counter.
• Communicate effectively with students and parents regarding the documents required for verification.
• Identify and analyze unusual problems pertaining to financial aid with emphasis towards problem resolution and student service.
• Understand professional judgment in concert with Federal Policies and Procedures in determining student eligibility.
• Actively participate in the FAFSA nights and other financial aid outreach events across campus.
• Assist students with admission process, myACCESS, payment arrangements and registration and records questions.
• Assist students with the navigation of the College website and Department of Education websites.
• Document student interaction in Colleague, set-up appointments in Outlook as well as other technologies when necessary.
• Contribute to the implementation and assist in the development and modification of operation procedures of the office.
• Perform other related duties as assigned.

Benefits

• Paid time off
• Tuition discounts for employees and dependents
• Medical, dental, vision effective the first day of employment
• Retirement benefits

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED