Financial Aid Advisor (Temp)

Chapman University Careers•Irvine, CA

About The Position

The Financial Aid Advisor serves as the first point of contact for students, parents, staff and other constituents visiting the Financial Aid Office. They provide updates and advisement on processes, policies and regulations to students and the student assistant team. This position will work up to 30 hours per week as needed

Requirements

1-2 years experience providing service or administrative support, with a strong commitment to a positive customer experience, teamwork, and the accurate dissemination of information
Technical proficiencies with ability to learn new systems and web-based applications
Proven ability to understand and perform basic arithmetic computations
Strong oral and written communication skills
Strong interpersonal skills to relate empathetically to diverse constituents
Ability to prioritize and reprioritize duties and work while experiencing interruptions, distractions, and fluctuating workloads
Ability to demonstrate tact and diplomacy and maintain a high level of confidentiality
Demonstrated ability to make appropriate decisions and sound judgments on routine to critical matters

Responsibilities

First Point of Contact
Advise students, parents, employees, and the general public, via phone, e-mail or in person, regarding the status of financial aid applications and policies and procedures governing the financial aid process
Provide assistance with FAFSA and other financial aid applications
Review all documents for accuracy and completeness
Enter and update accurate and appropriate data to enable calculations of eligibility for, and awarding of, federal, state, university and donor provided assistance, in accordance with all applicable laws, regulations, and policies
Retrieve and verify financial aid information via institutional and federal systems
Provide resource guidance to students and parents, and staff from other offices inquiring about student financial aid
Support the Financial Aid Awarding Processes
Open and sort mail, scan and track financial aid documents as they are received
Prepare documents and student files for review utilizing imaging software and queues
Maintain positive and consistent communication with the counseling team to ensure accurate information about student files is available at all times
Reconcile admissions status with financial aid applications
Evaluate requests and determine the appropriate route for the request to be resolved
Perform Other Duties Necessary to Improve Services and Operations of the Office
Adhere to the Family Education Rights of Privacy Act and the requirements of the Federal Privacy Act as well as institutional communication policies
Maintain professional competency and proficiency
Perform other duties as assigned or requested