Financial Aid Advisor (Indianapolis)
About The Position
Under the direction of the Associate Director of Financial Aid for the Ivy Tech Indianapolis service area, the Financial Aid Advisor will instruct students and staff on financial aid policies and procedures to ensure the best financial aid outcome. This position is key to providing financial aid counseling to students, resolving issues and providing quality customer service by answering student and staff inquiries, providing accurate information, and assisting with the flow of student information in a timely and efficient manner. Working hours may vary. Position will be located at the Ivy Tech Indianapolis campus, but additional travel will be required throughout the Ivy Tech Indianapolis service area. MAJOR RESPONSIBILITIES Assist students with filing the Free Application for Federal Student Aid (FAFSA). Answer financial aid tickets in SmartView and monitor the campus financial aid email. Perform data entry, word processing, faxing, mailing, filing, copying, document imaging, and maintaining student financial aid records. Process forms for external agencies, including forms for housing, SNAP, TANF, Workforce Development, and Vocational Rehabilitation. Run, review, and process reports as required. Advise students and other department staff with various questions and concerns about financial aid and veteran/military educational benefits. Utilize various governmental websites (ScholarTrack, CPS, COD, NSLDS) to research difficult student issues. Handle verification inquiries from students and staff and upload documents to Banner Xtender. Review program changes and updates to verify continuing financial aid eligibility. Assist with the promotion and coordination of campus scholarship programs. Assist with the coordination of the work study program. Assist in workshops such as College Goal Sunday, High School Financial Aid Nights, orientations, and other activities on campus designed for new students. This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.
Requirements
- Associate degree with a minimum of one year of relevant experience.
- Must possess strong customer service and interpersonal, and communication skills.
- Ability to work without supervision.
- Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees, and in which every individual feels respected and valued.
Nice To Haves
- Bachelor’s degree preferred.
- Experience with financial aid information systems preferred.
Responsibilities
- Assist students with filing the Free Application for Federal Student Aid (FAFSA).
- Answer financial aid tickets in SmartView and monitor the campus financial aid email.
- Perform data entry, word processing, faxing, mailing, filing, copying, document imaging, and maintaining student financial aid records.
- Process forms for external agencies, including forms for housing, SNAP, TANF, Workforce Development, and Vocational Rehabilitation.
- Run, review, and process reports as required.
- Advise students and other department staff with various questions and concerns about financial aid and veteran/military educational benefits.
- Utilize various governmental websites (ScholarTrack, CPS, COD, NSLDS) to research difficult student issues.
- Handle verification inquiries from students and staff and upload documents to Banner Xtender.
- Review program changes and updates to verify continuing financial aid eligibility.
- Assist with the promotion and coordination of campus scholarship programs.
- Assist with the coordination of the work study program.
- Assist in workshops such as College Goal Sunday, High School Financial Aid Nights, orientations, and other activities on campus designed for new students.
Benefits
- Health & Wellness Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
- Dental plan with no-cost preventive services and coverage for orthodontia
- Vision plan with low-cost exams and allowances for glasses or contact lenses
- Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
- Wellness program with opportunities to earn $250 in Wellness Rewards
- Flexible Spending Accounts for healthcare (limited purpose) and dependent care
- Retirement & Financial Security 10% employer retirement contribution, fully vested after two years
- Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
- Short-term and long-term disability benefits
- Educational Benefits Fee remission for employees, spouses, and dependent children
- Tuition assistance for undergraduate, graduate, and doctoral programs
- Paid professional development opportunities
- Work‑Life Balance Generous paid time off, including vacation, sick leave, holidays, and winter recess
- Flexible work arrangements where available
- Paid childbirth recovery leave (8 weeks)
- Paid parental leave (4 weeks)
- Additional Perks Eligibility for Public Service Loan Forgiveness
- Additional discounts on gym memberships, transportation, and various retail services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
