Financial Aid Advisor
About The Position
Under the direction of the Associate Director of Financial Aid for the Ivy Tech Indianapolis service area, the Financial Aid Advisor will instruct students and staff on financial aid policies and procedures to ensure the best financial aid outcome. This position is key to providing financial aid counseling to students, resolving issues and providing quality customer service by answering student and staff inquiries, providing accurate information, and assisting with the flow of student information in a timely and efficient manner. Working hours may vary. Position will be located at the Ivy Tech Indianapolis campus, but additional travel will be required throughout the Ivy Tech Indianapolis service area.
Requirements
- Associate degree with a minimum of one year of relevant experience.
- Must possess strong customer service and interpersonal, and communication skills.
- Ability to work without supervision.
- Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees, and in which every individual feels respected and valued.
Nice To Haves
- Bachelor’s degree preferred.
- Experience with financial aid information systems preferred.
Responsibilities
- Assist students with filing the Free Application for Federal Student Aid (FAFSA).
- Answer financial aid tickets in SmartView and monitor the campus financial aid email.
- Perform data entry, word processing, faxing, mailing, filing, copying, document imaging, and maintaining student financial aid records.
- Process forms for external agencies, including forms for housing, SNAP, TANF, Workforce Development, and Vocational Rehabilitation.
- Run, review, and process reports as required.
- Advise students and other department staff with various questions and concerns about financial aid and veteran/military educational benefits.
- Utilize various governmental websites (ScholarTrack, CPS, COD, NSLDS) to research difficult student issues.
- Handle verification inquiries from students and staff and upload documents to Banner Xtender.
- Review program changes and updates to verify continuing financial aid eligibility.
- Assist with the promotion and coordination of campus scholarship programs.
- Assist with the coordination of the work study program.
- Assist in workshops such as College Goal Sunday, High School Financial Aid Nights, orientations, and other activities on campus designed for new students.
Benefits
- Full-time, benefits-eligible position with no enrollment waiting period.
- Exceptional benefit offerings, including: Medical insurance, dental insurance, vision insurance, life insurance, spouse/child life insurance, long-term disability, and short-term disability.
- Retirement Plan with 10% Employer contribution, no match necessary , with no waiting period.
- Paid time off: vacation, sick time, holidays, winter break between December 25th and January 1st, and more.
- Up to 47 paid days off per year.
- Free Ivy Tech tuition for employees, spouses, and dependents.
- For those pursuing higher degrees, Tuition Reimbursement at other institutions.
- Opportunities for Professional Development.
- Discounts for rental cars, hotels, and electronic and mobile devices.
- Eligible employer under the DOL Public Service loan forgiveness program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
