Financial Aid Advisor

The Chicago School of Professional Psychology•Portland, OR

16d•$26 - $28•Hybrid

About The Position

The Community Solution Education System is seeking a Financial Aid Advisor for the Financial Aid department. The Financial Aid Advisor is responsible for advising and assisting students with all aspects of financing their education including establishing financial aid eligibility, clarifying policies, and providing accurate information on all financing options. This is a hybrid position, requiring regular on-campus presence during peak periods, student-facing events, and scheduled days each week, combined with remote responsibilities focused on processing, compliance, and student support. The role ensures accurate and compliant delivery of financial aid in alignment with federal, state, and institutional regulations. The hybrid expectations are 2 days per week on campus and 3 days per week remote, however may be subject to adjustments based on student needs. This role reports to the Associate Director of Financial Aid.

Requirements

Knowledge of Title IV regulations, Direct Loan programs, and financial aid compliance
Familiarity with CampusVue or similar student information systems
Strong communication, customer service, and problem-solving skills
High accuracy, attention to detail, and ability to meet deadlines
Ability to work independently with minimal supervision
Proficiency with standard office software and web-based platforms
Ability to work effectively with diverse student populations
Minimum High School Diploma
1–2 years of experience in financial aid or related student services area

Nice To Haves

Bachelor’s degree preferred, but not required
1- 2 years of experience with student information systems, CRM tools, or financial aid software preferred

Responsibilities

Advise incoming and current students on financial aid resources, eligibility, and options
Collect and review documentation required to verify financial aid eligibility
Package and revise financial aid awards for new and continuing students
Track, process, and maintain financial aid documents in the student information system
Prepare and distribute financial aid award letters
Serve as a primary point of contact for students with financial aid questions
Present financial aid information at student events, workshops, and financial literacy sessions
Support financial aid–related campus events during peak periods
Stay current on financial aid regulations by attending trainings and workshops
Collaborate with The Community Solution Education System Financial Aid Director and staff
Provide exceptional customer service and timely responses to student inquiries
Perform other duties as assigned