Financial Aid Advisor
About The Position
This position is key to providing quality customer service by answering student and staff inquiries, providing accurate information, and assist with the flow of student information/records in a timely and efficient manner. The Financial Aid Advisor will instruct students and staff on Financial Aid policies and procedures to insure the best Financial Aid outcome. Working hours may vary and travel may be required. Duties and responsibilities include but are not limited to : Answer phones Answer Financial Aid tickets in Smartview and monitor the Muncie/New Castle Financial Aid email Perform data entry, word processing, faxing, mailing, copying and document imaging Filing and maintaining student financial aid records Process all agency forms Run, review, and process appropriate reports as required Advise students and other department staff with various financial aid questions and concerns Serve on Ivy Tech Foundation Scholarship committee and create awards in Banner Serve on SAP Appeals Committee, record outcomes, notify students Utilize various governmental websites (Scholartrack, CPS, COD, NSLDS) to research difficult student issues Handle tier 2 verification inquiries from Express Enrollment and upload documents to Global Review Program changes and updates to verify continuing Financial Aid eligibility Backup other Financial Aid staff as needed The above listed functions require various degrees of independence, judgment and discretion and the ability to be mobile in the office and/or work areas.
Requirements
- Technical Certificate or one (1) year related experience
Nice To Haves
- Associate’s Degree and three (3) years related experience.
Responsibilities
- Answer phones
- Answer Financial Aid tickets in Smartview and monitor the Muncie/New Castle Financial Aid email
- Perform data entry, word processing, faxing, mailing, copying and document imaging
- Filing and maintaining student financial aid records
- Process all agency forms
- Run, review, and process appropriate reports as required
- Advise students and other department staff with various financial aid questions and concerns
- Serve on Ivy Tech Foundation Scholarship committee and create awards in Banner
- Serve on SAP Appeals Committee, record outcomes, notify students
- Utilize various governmental websites (Scholartrack, CPS, COD, NSLDS) to research difficult student issues
- Handle tier 2 verification inquiries from Express Enrollment and upload documents to Global
- Review Program changes and updates to verify continuing Financial Aid eligibility
- Backup other Financial Aid staff as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
