Financial Aid Advisor

Stepful • St. Louis, MO

1d • $50,000 - $65,000 • Onsite

About The Position

Stepful serves learners via online programs as well as in-person at our college, the St. Louis College of Health Careers. We're looking for a Financial Aid Advisor to join this team and help students navigate the financial aid process with confidence. In this role, you'll evaluate eligibility, award aid packages, and serve as a trusted resource for students and families, guiding them through federal, state, and institutional aid programs. You'll also review academic progress, handle appeals, and support payment collection. This is a critical role for student success and retention. This role is based onsite at our Fenton, Missouri campus and requires in-person presence five days per week to support students directly. This role reports to the Director of Financial Operations.

Requirements

• 5+ years of experience in financial aid administration, with hands-on Title IV knowledge
• Working knowledge of federal and state financial aid regulations, policies, and compliance standards
• Experience with a student information system (e.g. CampusNexus, Ellucian, Banner)
• Familiarity with FAFSA/ISIR processing, federal verification procedures, and CampusIvy preferred
• High school diploma or GED required; bachelor's degree preferred
• Strong interpersonal and communication skills, with the ability to work effectively across a diverse campus community
• Highly organized and detail-oriented, with accuracy in data entry, document review, and compliance-related work
• Critical thinking and sound judgment, with a problem-solving mindset for navigating complex student cases

Responsibilities

• Evaluate student and family financial information to determine aid eligibility and exercise professional judgment on adjustments
• Counsel students and families on financial aid options, application steps, and deadlines through in-person, phone, and virtual channels
• Review, package, and award financial aid in compliance with Title IV, state, and institutional regulations
• Process and verify FAFSA/ISIR data, resolve conflicting information, and complete verification requirements
• Review and approve loan applications, promissory notes, and related financial documents for accuracy
• Monitor satisfactory academic progress (SAP) and adjudicate student appeals
• Maintain accurate records and contribute to federal and state reporting requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED