Financial Aid Advisor

Ivy Tech Community College•Muncie, IN

About The Position

This position is key to providing quality customer service by answering student and staff inquiries, providing accurate information, and assist with the flow of student information/records in a timely and efficient manner. The Financial Aid Advisor will instruct students and staff on Financial Aid policies and procedures to insure the best Financial Aid outcome. Working hours may vary and travel may be required. At Ivy Tech, you’ll be part of something bigger, where collaboration fuels innovation, learning is a shared journey, and meaningful goals become life-changing achievements. As Indiana’s only full-fledged community college, we’re deeply rooted in our mission to empower students, strengthen communities, and support one another every step of the way. No matter your role, you’ll be valued, supported, and inspired because here, people come first. Our faculty and staff are united by purpose, driven by passion, and proud of the difference we make together. Join a team where your work matters. Discover your potential. Make your impact. Ivy Tech is the largest singly accredited community college system in the nation. Providing education across Indiana, we motivate and inspire students as they pursue their futures. To achieve this, it takes a community of over 6,500 employees in 75 locations. Competitive benefits and professional development programs The most advanced technologies in our classrooms and training facilities Collaborative and innovative culture with a focus on creativity and employee belonging Commitment to adapting to meet Indiana's workforce needs and fostering a sustainable, inclusive workplace

Requirements

Technical Certificate or one (1) year related experience

Nice To Haves

Associate’s Degree and three (3) years related experience.

Responsibilities

Answer phones
Answer Financial Aid tickets in Smartview and monitor the Muncie/New Castle Financial Aid email
Perform data entry, word processing, faxing, mailing, copying and document imaging
Filing and maintaining student financial aid records
Process all agency forms
Run, review, and process appropriate reports as required
Advise students and other department staff with various financial aid questions and concerns
Serve on Ivy Tech Foundation Scholarship committee and create awards in Banner
Serve on SAP Appeals Committee, record outcomes, notify students
Utilize various governmental websites (Scholartrack, CPS, COD, NSLDS) to research difficult student issues
Handle tier 2 verification inquiries from Express Enrollment and upload documents to Global Review
Program changes and updates to verify continuing Financial Aid eligibility
Backup other Financial Aid staff as needed
The above listed functions require various degrees of independence, judgment and discretion and the ability to be mobile in the office and/or work areas.