Financial Aid Advisor
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About The Position
As a key member of the Financial Aid Office, the Financial Aid Advisor is the initial point of contact for all perspective, new, and continuing students, parents, and guests by answering all in-bound phone calls and responding to e-mails. The advisor will counsel and advise students and families about their financial aid eligibility, application procedures, aid programs, costs, and indebtedness, individualizing information to the particular needs and situation of the student. Key duties include explaining general information, reviewing financial aid documents, explaining procedures and policies to students and/or parents for starting and/or restarting the financial aid process, troubleshooting financial aid issues and providing feedback to explain reasons and resolutions. The advisor will access federal aid and/or state systems and various student resources to provide information to students regarding their financial aid status. Help students and/or parents understand the data required for financial aid determinations. Attend trainings and earn yearly credentials through NASFAA and FSA to ensure on-going understanding and aptitude of federal Title IV regulations. Review submitted documents for accuracy and follow-up with students and/or parents if additional information is required. Review conflicting information, citizenship comment codes and documentation, reviewing other comment codes as determined by the FAFSA, or review of appeal audit forms to ensure on-going compliance with federal regulations. Supports recruitment and other university-wide events. Troubleshoots with various departments to support questions outside of financial, including (but not limited to) the Bursar's Office, Admissions, Residence Life, and the Dean of Students Office. Performs other related duties as assigned.
