Financial Aid Advisor

Florida National University-Main Campus • Hialeah, FL

109d

About The Position

The Financial Aid Advisor provides excellent customer service and guidance to financial aid applicants and their families throughout the financial aid application process and determines eligibility within the parameters of institutional, state and federal requirements.

Requirements

• High School - associate degree preferred.
• Financial Aid experience
• English / Spanish

Responsibilities

• Respond promptly to daily communications via email and voicemail, addressing inquiries promptly and professionally.
• Ensure strict adherence to the University's mission, policies, procedures, ethical standards, compliance with data protection regulations and pertinent legal regulations in all aspects of admission activities.
• Participate in Commencement Exercises, new student orientation, university events, committees, self-studies, and University Commencement Ceremonies.
• Execute special projects assigned by the President or supervisor.
• Ensure compliance with Title IX of the Education Amendments Act of 1972, as well as FNU Policies, Procedures, Rules, and Regulation, the FNU Code of Ethics, Family Educational Rights and Privacy Act (FERPA), Florida Information Protection Act of 2014 (FIPA), the EU General Data Protection Regulation (GDPR), and all other applicable federal, state, and local laws, rules, and regulations.
• Undertake other assigned duties as required.
• Provide advice throughout the financial aid process to prospective, new, and current students and their families.
• Ensure students and their families receive the best possible student-focused support and service.
• Review incoming financial aid application and any supporting documentation needed to determine the accuracy of the financial and household information reported on the FAFSA.
• Complete assigned duties with a high degree of accuracy to ensure compliance while experiencing multiple interruptions.
• Exercise great attention to detail when completing assignments as errors could result in unintended consequences for the student and/or the institution.
• Recalculate and make adjustments to financial aid awards when student's eligibility changes.
• Maintain knowledge of policies of other departments (admission, registrar, student account, etc.) and understand the impact of them on a student's financial aid eligibility.
• Utilize conflict resolution skill set to pacify disgruntled students and parents.
• Maintain student confidentiality in accordance with FERPA regulations.
• Attend and complete financial aid webinars, courses, conferences assigned by the FA Director/Assistant/Officer.
• Keep up to date with the FSA handbook; electronic announcements, and Dear Colleagues letters at IFAP website.
• Read, interpret, and ensure compliance with federal and state regulations, deadlines, and school policies as they apply to federal, state, and institutional student aid.
• Attend and participate in the Financial Aid Annual Meeting.
• Guide service member students through the federal funds application process.
• Provide comprehensive financial counseling to address budgetary constraints.
• Stay abreast of changes in military educational policies, ensuring institutional compliance with relevant regulations affecting active-duty students.
• Develop workshops aimed at empowering military students to navigate and maximize non-traditional financial aid.
• Offer support in optimizing benefit utilization in conjunction with other financial aid options.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees