Financial Aid Advisor I

Texas A&M • Canyon, TX

11d • $16

About The Position

The A&M System strives to maintain a competitive, high-quality benefit package to support the health and wellness needs of our workforce. This includes comprehensive health and welfare insurance plans, additional health and lifestyle programs, and optional retirement savings opportunities. Eligible employees will have access to paid leave programs in addition to 13-15 paid holidays each year. For more information regarding the benefit package go to: West Texas A&M University: Human Resources Benefits NOTICE - All posted positions are subject to budget approval. General Summary: Serves as a member of the Financial Aid departmental staff. This position involves a high degree of contact with student/parent customers via phone, email and direct personal counseling. Report to senior staff in the department. This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties as assigned.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• Working knowledge of word processing, spreadsheet and database management programs.
• Ability to multitask and work cooperatively with others.
• Customer service and organizational skills.
• Oral and written communication skills.

Nice To Haves

• Master’s degree
• Three (3) years of direct customer service with clerical/technical experience.
• Proficiency with MS, Windows, MS Office (Word, Excel) Email.
• Ability to multi-task and be a team player.

Responsibilities

• Front desk, telephone and email contact with students.
• Must be able to answer variety of questions, be knowledgeable of financial aid processes and procedures including analysis of student records and enlist appropriate office/personnel as necessary for resolution.
• Utilize computer software as an assisting tool for analysis and information.
• Maintenance of confidentiality is required.
• Communication and processing/copying/faxing necessary forms
• Maintains 100% compliance with timely completion of required System, University and job-specific online training courses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level