Financial Aid Administrative Coordinator

Swarthmore College • Swarthmore, PA

420d

About The Position

The Financial Aid Administrative Coordinator at Swarthmore College plays a crucial role in providing support and guidance to students and families regarding financial aid and student employment. This position serves as the first point of contact for inquiries and is responsible for managing office communications and administrative tasks. The coordinator will work closely with the Financial Aid Office and the Student Employment Office, ensuring that all students have access to the financial resources necessary to afford their education. This role offers opportunities for professional growth and development within the financial aid sector.

Requirements

• High school diploma or equivalent with 3-5 years of job-related experience or an equivalent combination of education and/or experience.
• Proficiency with Google and/or Microsoft Office applications.

Nice To Haves

• Bachelor's degree.
• Familiarity with highly selective higher education settings.
• Experience working with Enterprise Resource Planning systems.
• Experience in financial aid.
• Experience in human resources.

Responsibilities

• Maintain a high level of service for current and prospective families interacting with the Financial Aid Office and Student Employment Office.
• Develop knowledge of documents and systems that collect, organize, and track documents received by the Financial Aid Office.
• Manage office communication, triaging student and family questions received via phone, email or in-person.
• Develop a knowledge of and interpret complex policies, procedures, and regulations.
• Exercise discretion to determine appropriate resources for prospective and current students, escalating concerns as needed to other team members.
• Assist current and prospective students/families with booking appointments with other members of the Financial Aid Office team.
• Ensure confidentiality and security of data storage processes.
• Manage vendors, office purchases, catering, memberships, and monthly purchase reconciliations through ChromeRiver.
• Reconcile monthly operating budget for the Director.
• Lead planning and execution for prospective student visitation days.
• Assist the Director of Student Employment with the campus-based student work program: hosting student appointments, approving student job creation, approving student hire requests, sending student reminder emails, and onboarding paperwork.
• Assist Financial Aid and Student Employment teams with data reconciliation.
• Collaborate on the planning and executing of events hosted by the Financial Aid Office or the Student Employment Office.

Benefits

• Retirement Plans
• Tuition Grant Program
• Tuition Reimbursement Program
• Paid Time Off (Staff)
• Holiday Schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: High school or GED