Financial Aid Administrative Assistant

Hood College • Frederick, MD

398d • $33,300 - $37,000

About The Position

The Financial Aid Administrative Assistant at Hood College plays a crucial role in supporting the administration of the College's Student Financial Aid office. This position involves performing clerical tasks related to federal, state, and institutional aid, providing quality customer service, and assisting financial aid counselors in maintaining records. The assistant will also engage with students, faculty, and the public to ensure effective communication and support regarding financial aid programs.

Requirements

• Associate degree required.
• Minimum of three years of full-time or equivalent part-time experience in an office work environment.
• Proficient in Microsoft applications: Word, Excel, PowerPoint, and Access; experience in PowerFAIDS is a plus.
• Experience in higher education financial aid processes preferred.
• Strong organizational skills and ability to work collaboratively across campus.
• Excellent interpersonal and communication skills, both verbal and written.

Nice To Haves

• Bilingual skills are a plus.
• Experience in customer service and public speaking.

Responsibilities

• Receive and manage initial student contacts regarding financial aid, addressing concerns or referring to appropriate resources.
• Respond to all student financial aid inquiries within 48 hours, providing accurate information through various communication channels.
• Schedule appointments for financial aid staff and organize student information sessions.
• Sort incoming mail and file necessary documentation into student financial aid files.
• Prepare and review verification materials for analysis by Financial Aid staff.
• Contact students with outstanding requirements to finalize their financial aid packages.
• Support the organization of Perkins Loan files and documentation.
• Attend scheduled staff meetings and maintain confidentiality of student records.
• Enhance professional knowledge by attending relevant sessions and workshops.
• Create and maintain student files and assist with filing and archiving records.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off
• Tuition benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: Associate degree