Financial Advocate-Rehab Nursing-Lutheran

UnityPoint Health • Des Moines, IA

87d

About The Position

As the initial contact to the department/clinic, uses personal skills to quickly build a positive relationship with persons served. Demonstrates ability to effectively manage details by accurately completing registration, verifying payor coverage, processing orders/referrals, maintaining medical records and completing billing procedures. Creates a welcoming environment for persons served. Effectively manages positive relationships with referral sources and other members of the team. Acts as a resource to the interdisciplinary team, applying skills of the profession to improve outcomes of persons served.

Requirements

• Graduation from high school or GED required.
• Must have working knowledge of Microsoft Office products and Outlook.
• Two years billing, financial counselor, or health care related experience preferred.
• Must be flexible to learn additional IT applications as assigned.
• Valid driver’s license when driving any vehicle for work-related reasons.
• Must be able to communicate effectively with people of diverse professional educational and lifestyle backgrounds.
• Knowledge of basic computer skills.

Responsibilities

• Communicates with referral sources and various service sites to coordinate care and provide a smooth transition for persons served.
• Creates and maintains an organized work environment.
• Records, files and maintains current information pertinent to the operation of the department and maintains medical record of persons served.
• Verifies benefits and coverage as assigned.
• Communicates coverage information with persons served.
• Maintains medical record and provides required documentation to payor to assure payment.
• Accurately completes billing procedures using appropriate IT systems and software.
• Exhibits an understanding of third party payor processes.
• Uses resources to improve productivity or delegate appropriately.
• Works with other clerical staff and volunteers to enhance services, use time wisely and improve teamwork.
• Uses payroll technology to complete processes in an accurate and timely manner as assigned.
• Assists with cleaning/inventorying equipment and ordering supplies.
• Reports any questions or concerns regarding compliance immediately to the attention of department or organization/hospital administrative staff.
• Effectively manages supplies through setting and maintaining par levels.
• Evaluates and adjusts par levels to decrease over stock.
• Orders additional patient care supplies as patient needs require.
• Manages resources to maintain efficient and effective operations.
• Demonstrates initiative to improve quality and maximize patient experience.
• Demonstrates professionalism and personal growth in daily actions.
• Promotes professional rehabilitation objectives among interdisciplinary team members.
• Consistently utilizes a holistic approach.
• Participates in process improvement for enhancement of care delivery and clinical excellence.
• Fosters professional relationships that offer opportunities for enhanced patient access and care delivery.
• Exhibits flexibility with assignments including hours of operation to meet business and customer needs.
• Exhibits willingness to accept and learn new skills.

Benefits

• Paid time off
• Parental leave
• 401K matching
• Employee recognition program
• Dental and health insurance
• Paid holidays
• Short and long-term disability
• Pet insurance
• Early access to earned wages with Daily Pay
• Tuition reimbursement
• Adoption assistance

What This Job Offers

• Education Level: High school or GED