Finance Representative II

AT&T•Richardson, TX

14h•$457 - $1,040

About The Position

The Finance Representative II answers questions and resolves accounting/finance problems for internal and external customers. Requires extensive analysis of system data and interaction with customers via phone or email. Performs a variety of routine and some non-routine clerical/accounting functions in accordance with standard procedures in one or more of the following areas: general accounting, accounts payable, payroll, accounts receivable, billing or related financial area. May perform some data entry. May contact other departments and/or outside agencies to resolve problems. Reconciles commissionable, activity, bank accounts, posts information and balances general or subsidiary ledgers and processes payments. Performs other duties as assigned by management. GENERAL DUTIES The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following: GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED: Meet deadlines in a fast-paced, detail-oriented environment with limited supervision. Exhibit excellent interpersonal, time management, communication and organizational skills. Demonstrate reliability, integrity and confidentiality. Operate a personal computer and office equipment. Physical ability to sit, talk, listen and keyboard continuously for extended periods. Proficient in Microsoft Word and Excel. Exhibit active problem-solving skills for timely resolution of customer issues. Familiar with accounting and journal entry procedures. Strong analytical/logical thinker Strong customer service skills. Thorough research skills. ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB: Validate, investigate, research and resolve complex, advanced and in-depth customer inquiries. Complete all work accurately, efficiently and on time. Make good business decisions to minimize bad debt, churn and payment errors. Contact internal and external customers as appropriate and in a timely manner. Use all systems and applications available to service customer requests. Maintain a working knowledge of all department functions. Provide feedback to management regarding training needs. Support other team members in the completion of assigned job duties. Participate in training and development of self and others in department. Use computer to access company systems to perform work. Conduct reviews/audits and prepare reports to document work and results. May assist higher-level specialist and/or management in reporting, verification.

Requirements

Applicants will be expected to pass any assessments or tests associated with the position.
Specific job requirements may require day, evening, weekend or holiday tours.
Occasional overtime may be required.
Ability to work extended/variable hours, including weekends, holidays, evenings, etc. as necessary.

Nice To Haves

Associate degree in related discipline or equivalent experience preferred.
One or more years of relevant work experience.
Telecommunications Industry Knowledge.
Excellent interpersonal, verbal and written communication skills.
Attention to detail.
Strong working knowledge of computer systems/software.
May handle and/or transport material weighing up to 25 pounds.
On-the-job training

Responsibilities

Answers questions and resolves accounting/finance problems for internal and external customers.
Requires extensive analysis of system data and interaction with customers via phone or email.
Performs a variety of routine and some non-routine clerical/accounting functions in accordance with standard procedures in one or more of the following areas: general accounting, accounts payable, payroll, accounts receivable, billing or related financial area.
May perform some data entry.
May contact other departments and/or outside agencies to resolve problems.
Reconciles commissionable, activity, bank accounts, posts information and balances general or subsidiary ledgers and processes payments.
Performs other duties as assigned by management.
Meet deadlines in a fast-paced, detail-oriented environment with limited supervision.
Exhibit excellent interpersonal, time management, communication and organizational skills.
Demonstrate reliability, integrity and confidentiality.
Operate a personal computer and office equipment.
Physical ability to sit, talk, listen and keyboard continuously for extended periods.
Proficient in Microsoft Word and Excel.
Exhibit active problem-solving skills for timely resolution of customer issues.
Familiar with accounting and journal entry procedures.
Strong analytical/logical thinker
Strong customer service skills.
Thorough research skills.
Validate, investigate, research and resolve complex, advanced and in-depth customer inquiries.
Complete all work accurately, efficiently and on time.
Make good business decisions to minimize bad debt, churn and payment errors.
Contact internal and external customers as appropriate and in a timely manner.
Use all systems and applications available to service customer requests.
Maintain a working knowledge of all department functions.
Provide feedback to management regarding training needs.
Support other team members in the completion of assigned job duties.
Participate in training and development of self and others in department.
Use computer to access company systems to perform work.
Conduct reviews/audits and prepare reports to document work and results.
May assist higher-level specialist and/or management in reporting, verification.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time off and holidays (With some exceptions bargained employees qualify for one week of PTO after 6 months of service and 2 weeks after the first year).
At least 6 company designated holidays and additional PTO (based on bargaining group to which you are hired.
Sick leave
Paid Parental Leave
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness, accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone