Finance Counselor I

Southern New Hampshire University

6d • $17 - $28 • Remote

About The Position

The Finance Counselor I is a dynamic staff member who will assist students with navigating the complex field of affording higher education. You will help us provide proactive, caring, student centered support to the Student Financial Services Department. You will report to your Team Lead #LI-Remote

Requirements

• Employment is dependent upon successful access to the National Student Loan Data System, which requires all federal student loans to be in good standing and not in default and a credit check to review that student loans are not in default
• A background and credit check is required for employment
• Experience in a customer service related field and the knowledge of writing professional communications in a previous role.
• Some college credits must be completed
• Reliable high speed internet
• Your at home work space is distraction free during working hours to maintain focus for the success of this position.

Nice To Haves

• 1+ years of related experience with financial aid, billing, and registrar functions preferably in a higher education environment or contact center.

Responsibilities

• Inbound and Outbound phone coverage
• Work with students and contacts according to SNHU's culture and brand behaviors to support the mission of the university
• You will apply financial aid, billing and registrar policies to all student interactions
• You will help students develop a financial strategy for their education and achieve their goal of graduation
• Provide excellent customer service to our online students over the phone (80%), by email (15%), and > 5% in person. You will need to be available for incoming phone calls from students all over the world
• You will help us document student interactions in customer relationship manager
• You will participate in daily outbound calling campaigns as assigned
• Partner with departments outside of Financial Aid including Admissions and Advising to ensure the delivery of a high level of service to every student
• Meet expectations for Monthly Metrics and call reviews

Benefits

• High-quality, low-deductible medical insurance
• Low to no-cost dental and vision plans
• 5 weeks of paid time off (plus almost a dozen paid holidays)
• Employer-funded retirement
• Free tuition program
• Parental leave
• Mental health and wellbeing resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees