Finance Business Analyst (ERP, SaaS Billing Systems and Credit/Collection Systems)

8x8

82d • $94,125 - $156,875

About The Position

8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.

Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, Information Systems, or a related field.
• 3+ years of experience as a Business Analyst with a focus on ERP, SaaS billing systems and credit / collection tools.
• Proven expertise in managing high-volume order management billing systems.
• Experience with financial and ERP systems (e.g., NetSuite, SAP, Oracle, Zuora, Aria, or BillingPlatform).
• Good Knowledge of data flow between CRM, billing systems and ERP.
• In depth understanding of accounting principles and functionality offered by ERP systems.
• Strong understanding of billing processes, including subscription, consumption, and usage-based models.
• Proficiency in data analysis tools like Excel, SQL, or similar platforms.
• Excellent communication skills to interact with technical and non-technical stakeholders and resolve issues without need for escalation.
• Strong analytical and problem-solving skills with attention to detail.

Nice To Haves

• Experience with SaaS billing platforms.
• Knowledge of revenue recognition standards and accounting principles (e.g., ASC 606).
• Familiarity with tools like Salesforce Billing, NetSuite, or custom billing platforms.
• Certification in business analysis (e.g., CBAP) or finance (e.g., CPA).

Responsibilities

• Manage data flow from CRM systems into ERP related to Orders and collections.
• Collaborate with technical teams and vendors to implement system enhancements for Order cycle, Invoice generation, and payment processing.
• Ensure billing systems integrate seamlessly with accounting platforms, CRM, and ERP systems.
• Implement processes to capture and monetize consumption/usage data, ensuring accurate and timely billing.
• Work with product and technical teams to map usage metrics to billing rules and pricing structures.
• Identify inefficiencies in usage tracking and billing reconciliation processes, proposing automation and optimization strategies.
• Analyze existing billing and collections workflows to identify gaps, bottlenecks, and opportunities for improvement.
• Collaborate with cross-functional teams to refine processes and align them with dynamic business models.
• Develop scalable workflows for supporting high-volume, consumption-based transactions.
• Develop strategies to help improve collections for usage-based billing, including automated reminders, escalations, and dunning processes.
• Implement controls to mitigate revenue leakage and ensure accurate revenue recognition for consumption-based services.
• Partner with customer support to resolve billing disputes and maintain strong customer relationships.
• Act as a liaison between finance, IT, sales, and operations teams to align billing solutions with business objectives.
• Lead workshops and training sessions for stakeholders to improve adoption of billing and usage tracking systems.
• Document business requirements, workflows, and system configurations to support ongoing improvements.
• Lead UAT testing for projects, with greater focus on scripting functional end to end tests.
• Stay informed about industry trends, emerging solutions, new releases, features, and best practices, and assess their potential impact for use within 8x8.
• Build and maintain external vendor, partner, and user group relationships to help monitor and understand industry challenges, opportunities, and common approaches.

Benefits

• Flexible work arrangements with opportunities for hybrid or remote setups.
• Collaborative and supportive team environment focused on innovation in financial systems.
• Opportunities for professional growth and exposure to advanced billing technologies.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees