FInance and Sales Production Manager

Chevy Chase Acura • Bethesda, MD

6d

About The Position

The Managers primary responsibility is to control the sales experience for efficiency and profitability. The ideal candidate will utilize their Sales and FI management abilities to create a seamless and customer-centric process from start to finish. He/She will also be responsible for supervising and motivating product specialist. Thus, training and encouraging strategies to virtually sell more vehicles. Additionally, The Manager will oversee the online/showroom buying process and supervisor the F&I responsibilities of the pre-owned department. He/She will be the single point of contact for the Sales and Finance process to promote transparency, efficiency, profitability, and customer satisfaction

Requirements

• Ability to read and comprehend instructions and information
• Knowledge or ability to quickly comprehend software for DMS, FI menu, CRM, and management tools
• Completely understand the pre-owned CPO programs
• Knowledge of computer systems and related programs and
• Be acutely informed of all factory incentives and programs
• Automotive Sales Management (2 yrs. + preferred)
• Automotive F&I Management (2 yrs. + preferred)
• Understanding of compliance regulation
• Ability to understand and utilize incentive programs for Lease, retail, or cash

Responsibilities

• Handle desking, rate quotes, and completion of paperwork to federal and company standards
• Develop and monitor guidelines for working with customer to ensure top customer satisfaction and a seamless buying process
• Oversee and monitor the performance and manage pre-owned internet leads
• Coach and train sales staff on certified programs and used vehicle-related issues.
• Coach and train sales staff to enhance the development of skills and value building of sales processes
• Coach and train the sales staff regarding the benefits of financing, insurance, and VSCs
• Coach and train the sales staff maximize appointment ratio from internet leads
• Ensure timely and proper email responses on used vehicle inquiries

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed