Finance Analyst, Invoice to Cash Team

Cisco•Durham, NC

10d•Hybrid

About The Position

This hybrid role is part of the Invoice to Cash Team in the Morrisville, North Carolina Cisco office, responsible for billing and hitting cash targets for CCE. The team builds strong working relationships with D&S, external Cisco Customers, Sales, Customer Care, SSF, Treasury, Tax Teams, and others. In this role, you will serve as the Collections Team Lead and a critical escalation point for US and Canada accounts. You will own processes related to suspending and terminating services for CCE, ensure accurate tracking and reporting of suspended accounts, and collaborate closely with collectors, customers, and third-party partners. This role provides the opportunity to influence cash performance, improve process efficiency, and support key partners across the business.

Requirements

Bachelor's degree in accounting, finance or a related field
2 - 3+ years of experience in collections, including 1- 2 years in leadership or supervisory role.
Familiarity with financial tools/systems (e.g. Oracle, Pega and MicroStrategy)
Advanced Microsoft Excel Skills

Nice To Haves

Able to balance an understanding of internal and external client needs with Cisco's collection policies and business needs
Strong Business Acumen coupled with good understanding of Cisco Processes, specifically Invoice to Cash is preferred
Strong analytical skills
Strong confidence to communicate efficiently with partners
Ability to quickly adapt to changes in a transformation environment and have outstanding organizational and time management skills
Good communication skills, written and verbal
Confident and capable of following defined processes and of suggesting improvements
Good ad hoc problem-solving skills
Capable of making decisions and taking actions under tight deadlines

Responsibilities

Collections Team Lead - Escalation point for US and Canada accounts
Own suspending and terminating for CCE
Keep track of all manually suspended accounts
Provide weekly updates on the suspended accounts and liaise with the collector/customer to understand if they should resume or get terminated
Solving customer escalations within US and Canada
Review, assist, and train collectors on how to resolve disputes
Liaise between Cisco and a vendor for any US and Canada account sent to 3rd party
Review reports and provide account status updates
Assist with resuming suspended customers by identifying cause of suspension and resolve the issue prior to resuming services
Review accounts ready for 3rd party transfer to ensure all steps have been fulfilled
Reassign accounts to 3rd party
Check all invoices from D&S 3rd party collections agency are correct and valid to be submitted for timely payment
Applying payments from D&S on 3rd party customers and ensuring the fees are written off where applicable
Timely processing of write offs for customers where 3rd party collections agency (D&S) has exhausted efforts to efficiently collect, to ensure accurate AR aging
Applying payments for 3rd party customers coming directly to Cisco and confirming closure to D&S
Raise ad hoc withholding tax credits and ensure these get applied correctly

Benefits

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance.
Please see the Cisco careers site to discover more benefits and perks.
Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.