Final Mile Manager

Arhaus • Nashville, TN

50d

About The Position

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans worldwide who share our vision, creating beautiful, heirloom-quality pieces that can be used-and loved-for generations. The Final Mile Manager, Final Mile Operations, is responsible for leading the Final Mile Partners and 3PL Relationships while overseeing the overall performance of the Final Mile Operations of their designated hub(s). Their primary focus is to ensure each provider executes Arhaus Standard Operating Procedures. They will ensure that the required delivery deadlines are met and that there is a consistent brand-right experience at the hub(s). Their local presence will elevate the Arhaus customer experience. The role requires strategic focus, physical presence, and active participation to ensure the level of service provided in each Final Mile location exceeds the customer's delivery needs.

Requirements

• Demonstrate knowledge of the operations
• Does not shy away from confrontation and can handle conflict resolution
• Strives to meet or exceed the expectations of internal and external customer standards
• Adapts to change quickly and easily and performs effectively; demonstrates the ability to multi-task, managing competing priorities effectively as well as their time
• Self-Starter capable of working independently and making decisions with limited supervision
• Ability to thrive in a fast-paced environment
• Analytical ability with the capability to understand business challenges, solve complex problems, and drive towards solutions
• Demonstrated ability to communicate, collaborate, and influence cross-functionally; achieving results through internal and external partnerships
• Education: High school diploma; College Degree preferred.
• Must have 3-5 years in Logistics/Home Delivery Operations
• Valid Driver's License required
• Reliable transportation
• Working knowledge of database applications such as Microsoft Office Suite of programs: Excel, Outlook, PowerPoint, Word and Teams.
• Dedication to business and allow flexibility with work hours if necessary: Typical 6 am start times and includes use of personal vehicle for ride-behinds and store visits
• No physical limitations that limit the ability to carry and move furniture weighing up to 150 lbs.
• Maintain the confidentiality of the customer's information

Responsibilities

• Oversee the day-to-day operations at designated hub facilities to ensure adherence to SOPs.
• Oversee the performance of key metrics such as cost per stop, order cycle time, on-time delivery percentages, return and exchange rates, and most importantly, customer satisfaction.
• Participate in morning loadouts and standup meetings with drive teams/3PL provider management.
• Support their local store management team as issues arise and attend store transfer deliveries regularly.
• Work with 3PL Provider Management to identify specific areas of improvement and share best practices among locations and with colleagues.
• Share product-specific information and assembly instructions with the 3PL Provider to promote training and education to the delivery team.
• On-site operation audits will be required to hold Arhaus to a standard of accountability.
• Investigate delivery failures and escalations to provide resolution and root cause to the internal and external customers.
• Complete 3PL Provider invoicing approval for billing accuracy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees