Final Mile Delivery Sr. Analyst (EM7137)

Samsung SDS America•Hazleton, PA

About The Position

The Final Mile Delivery Senior Analyst plays a pivotal role in ensuring seamless last-mile delivery operations, driving customer satisfaction, and optimizing delivery efficiency. This position requires a strategic thinker with strong leadership, analytical, and problem-solving skills to oversee delivery operations, enhance driver performance, and collaborate effectively with Distribution Centers and Final Mile Carriers.

Requirements

Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
5+ years of experience in logistics or transportation, with a focus on last-mile delivery.
Proven experience managing and supervising delivery teams.
Strong analytical and problem-solving skills with the ability to interpret data and drive improvements.
Excellent communication, interpersonal, and customer service skills.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Ability to travel up to 10% in U.S.

Nice To Haves

Experience with Transportation Management Systems (TMS) and route optimization software is a plus.

Responsibilities

Delivery Operations Management:
Driver Management:
Customer Service:
Technology & Innovation:
Budget Management:
Team Leadership:

Benefits

Comprehensive Health Coverage Top-tier medical, dental, vision, and prescription plans to keep you and your family covered.
401(k) with Company Match Invest in your future with our competitive retirement savings plan—and we’ll match your contributions.
Flexible Spending Accounts (FSAs) Set aside pre-tax dollars for healthcare or dependent care expenses.
Paid Time Off & Holidays Generous PTO plus company-paid holidays to recharge and unplug.
Family/Medical/Bereavement/Parental Leave Paid leave to support you during hardships or life’s biggest moments.
Life & Disability Insurance Peace of mind with company-paid life, short-term, and long-term disability coverage.
Employee Discounts Enjoy exclusive deals on products and services with global Samsung Brand Power.
Wellness Programs From fitness incentives to mental health support, we’ve got your well-being covered.
Learning & Development Access various training programs, tools, and resources to enhance your skills and advance your career.
Service Awards We honor your commitment! Enjoy special recognition and rewards for your dedication.
Subsidized Lunch Support Savor your meals with our support.
...and more! Explore additional benefits and programs designed to support you both at work and in your personal life.