Final Mile Delivery Sr. Analyst (EM7133)

Samsung SDS America-posted about 21 hours ago

$34 - $40/Yr

Full-time • Mid Level

Fullerton, CA

5,001-10,000 employees

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Why join Samsung SDS? The Final Mile Delivery Senior Analyst plays a pivotal role in ensuring seamless last-mile delivery operations, driving customer satisfaction, and optimizing delivery efficiency. This position requires a strategic thinker with strong leadership, analytical, and problem-solving skills to oversee delivery operations, enhance driver performance, and collaborate effectively with Distribution Centers and Final Mile Carriers.

Delivery Operations Management: Monitor and analyze key performance indicators (KPIs) such as on-time delivery rates, customer satisfaction scores, and delivery costs to identify improvement opportunities. Develop and implement Standard Operating Procedures (SOPs) to ensure operational consistency and efficiency. Support programs and initiatives like Pre-Screen, Open Box Inspection, Dispatch Track Monitoring, and Customer Value-Added Service Layers. Conduct regular ride-alongs to audit driver execution and identify on-route improvement opportunities. Validate third-party partners’ adherence to service level agreements (SLAs) and act as the central point of contact for escalated issues. Ensure consistency in service execution across the network and validate timely updates of open orders/work orders by third-party providers.
Driver Management: Conduct performance reviews with Final Mile Carriers, provide constructive feedback, and address performance gaps. Ensure driver compliance with pre-delivery, delivery, and post-delivery process requirements. Evaluate capacity needs based on forecasted volume to optimize resource allocation.
Customer Service: Respond promptly to customer inquiries and resolve delivery-related issues with professionalism. Proactively identify and address customer concerns to enhance satisfaction. Build and maintain strong relationships with cross-functional teams, including customer service, operations, returns, and quality assurance.
Technology & Innovation: Explore and implement new technologies (e.g., route optimization software, telematics, mobile delivery apps) to improve efficiency and customer experience. Stay informed about industry trends and best practices in last-mile delivery.
Budget Management: Identify and implement cost-saving measures to optimize operational expenses.
Team Leadership: Lead, motivate, and develop a high-performing delivery team to achieve organizational goals. Foster a collaborative and positive work environment that encourages innovation and excellence.

Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
5+ years of experience in logistics or transportation, with a focus on last-mile delivery.
Proven experience managing and supervising delivery teams.
Strong analytical and problem-solving skills with the ability to interpret data and drive improvements.
Excellent communication, interpersonal, and customer service skills.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Ability to travel up to 10% in U.S.
Leadership and Team Management
Communication and Interpersonal Skills
Problem-Solving and Analytical Skills
Customer Service Orientation
Organizational and Planning Skills
Data Analysis and Reporting
Technology Savvy
Time Management

Experience with Transportation Management Systems (TMS) and route optimization software is a plus.

Comprehensive Health Coverage
Top-tier medical, dental, vision, and prescription plans to keep you and your family covered.
401(k) with Company Match
Invest in your future with our competitive retirement savings plan—and we’ll match your contributions.
Flexible Spending Accounts (FSAs)
Set aside pre-tax dollars for healthcare or dependent care expenses.
Paid Time Off & Holidays
Generous PTO plus company-paid holidays to recharge and unplug.
Family/Medical/Bereavement/Parental Leave
Paid leave to support you during hardships or life’s biggest moments.
Life & Disability Insurance
Peace of mind with company-paid life, short-term, and long-term disability coverage.
Employee Discounts
Enjoy exclusive deals on products and services with global Samsung Brand Power.
Wellness Programs
From fitness incentives to mental health support, we’ve got your well-being covered.
Learning & Development
Access various training programs, tools, and resources to enhance your skills and advance your career.
Service Awards
We honor your commitment! Enjoy special recognition and rewards for your dedication.
Subsidized Lunch Support
Savor your meals with our support.
...and more!
Explore additional benefits and programs designed to support you both at work and in your personal life.

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Final Mile Delivery Sr. Analyst (EM7133)

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