Final Cut Steakhouse Host/Hostess

Hollywood Casino at Columbus • Columbus, OH

4h • Onsite

About The Position

PENN Entertainment is seeking talent that believes in having fun within the exciting and fast-paced entertainment industry. The company values career growth and provides support for team members to expand their possibilities. This role involves providing fast, friendly, professional, and responsive customer service to restaurant guests and staff, including greeting and seating guests, maintaining cleanliness, and assisting wait staff and bus persons. The company emphasizes a competitive Total Rewards package, including wellness programs, and is committed to values like diversity and sustainability.

Requirements

• Must be 18 years of age or older
• High school diploma or equivalent required
• Must be able to read, write legibly, understand and speak English
• Excellent customer service/communication skills
• Available to work required schedule which may include nights, weekends, holidays and overtime as needed
• Must meet professional appearance standards as prescribed by company policy
• Must be able to respond to visual and oral cues
• Able to work in constricting areas
• Able to tolerate noise and bright lights
• Able to work at a fast pace in often crowded/noisy environment
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 100 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Responsibilities

• Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff
• Greets, and makes welcome, each guest entering restaurant
• Seats guests in restaurant as per specified rotation requirements
• Maintains proper seating and reservation documentation
• Monitors restaurant for table availability
• Keeps designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards
• Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required
• Complete all assigned closing duties at end of shift
• Knows and promotes current casino events and programs and can give guests directions to all casino areas
• Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play
• Assist in any duties deemed necessary from supervisors

Benefits

• competitive Total Rewards package
• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees