FinTech and Gaming Payment Client Manager - Vice President

JPMorgan Chase • Jersey City, NJ

87d

About The Position

Join Our Global Payments Corporate Sales team where you will drive strategic client partnerships, ensuring business retention and growth in a dynamic, global environment. As a Payments Client Manager (PCM) in Global Payments Corporate Sales, you will manage a portfolio of well-established and complex client relationships within a specific industry or region, responsible for client objectives and for fostering strong partnerships to retain, optimize and deepen those relationships. In addition, you will take on the role of team lead managing a team of industry (FinTech) aligned associates. Acting as the client's advocate within the firm, you will effectively navigate the organization on their behalf, ensuring ongoing business retention and promoting long-term growth. Our core focus is to drive business growth by ensuring successful sales efforts throughout the sales cycle, underpinned by disciplined process management and a robust risk framework. We achieve ongoing sales success through effective client management and seamless sales execution, delivering on client mandates and contractual obligations to retain and expand existing relationships while achieving desired business outcomes. Looking ahead, we empower the sales organization with the right processes, tools, communication, and training to consistently achieve and exceed their targets within a sound risk and controls environment.

Requirements

• 5+ years of experience in client management, sales, or a related role
• Experience working with large multi-dimensional clients (multiple products/regions/etc.)
• Demonstrated experience leading a team of experienced professionals
• Strong understanding of payments products and FinTech payments industry dynamics
• Command of the FinTech space and clients
• In-depth knowledge of High Risk KYC processes and their essential role in FinTech operations, with a strong focus on Customer Due Diligence to effectively assess and manage customer risk profiles.
• Proven expertise in continuous monitoring of customer transactions and flows to ensure compliance.
• Excellent communication and interpersonal skills
• Ability to build and maintain strong client relationships
• Analytical mindset with the ability to identify growth opportunities and optimize processes
• Proficiency in CRM software and Microsoft Office Suite

Responsibilities

• Serving as a trusted advisor to clients, understanding industry nuances, the client operating model and objectives, providing strategic insights and recommendations and serve as a primary contact for the client
• Collaborate across Global Payment Sales Managers, Product Sales Specialists, Client Service Account Managers, Implementation Managers, Onboarding teams, and Corporate Banking partners to meet client specific needs/requirements
• Manage Know Your Customer (KYC) requirements and oversee the end to end client KYC process, including onboarding due diligence, risk profile management, ongoing monitoring, and internal trigger reviews to ensure compliance with regulatory and internal risk policies.
• Prepare and deliver periodic business reviews and analysis on strategic client relationship; monitor and maintain client health indicators, proactively addressing issues
• Drive product and solutions activation to enhance client value
• Obtain the correct deal documentation, ensure functional alignment, and secure necessary approvals to expedite deal execution
• Drive deal execution to achieve timely realization of business outcomes
• Manage pricing events and optimize pricing to maximize revenue, and oversee the setup, maintenance, and monitoring of credit facilities to optimize utilization
• Take ownership of ensuring high standards in pipeline and account planning and be responsible for the accurate administration of client coverage
• Lead and be accountable for the governance of deals and the effective implementation of requests

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level