Filipino Elder Advocate (ADRN)

HOMAGE SENIOR SERVICES

4d•$22 - $35

About The Position

The Aging & Disability Resource (ADR) Specialist/Filipino Elder Advocate is a critical link between elders and disabled adults in Snohomish County and vital resources for their support, including interpretation and coordination of services for those who face challenges with accessing those services due to language and cultural barriers. ADR Specialists work three days per week answering calls from ongoing clients and the Aging & Disability Resource Network main phone line, as well as meeting with clients and prospective clients in person. One day per week is spent at the Multicultural Senior Center working alongside the Senior Center Coordinator to support the in-person lunch and social program for their assigned community group. Specialists assist from the beginning of the day to the end, including setup, registration, participant engagement, and end-of-day clean-up. The remaining day is for administrative work such as client notes and meetings.

Requirements

Two years of paid experience providing direct human services (preferred)
Ability to problem-solve and work in a fast pace environment and potentially stressful situations and maintain a positive, can-do attitude
Organized, self-motivated, strive for excellence, critical thinking skills
Excellent customer service skills and ability to relate well with diverse populations
Empathy for and sincere interest in working with older adults, people with disabilities, and their informal caregivers/helpers
Must be able to communicate, read and write proficiently, in English and Tagalog language
Ability to participate in program outreach and public presentations
WA Driver’s License and current auto insurance
Technology-literate and confident learning new databases/systems; effective working knowledge of Microsoft Office suite (Outlook, Teams, Excel, Word, PowerPoint); comfortable navigating in Microsoft Windows environment and using internet browsers.
Absent any regulatory or contractual requirement for specific education/certification, other combinations of applicable education, training, and experience which provide the knowledge, skills, and abilities necessary to perform effectively in the position may be considered.

Nice To Haves

Bachelor’s degree in human services, behavioral science or related field
Experience with diverse communities

Responsibilities

Provides detailed information by phone on services, programs and benefits to direct the caller to the most appropriate service or program; when needed, facilitates referrals to other services or programs using a resource database
Provides initial screening and needs assessments to older adults and people with disabilities primarily over the telephone, but also in person
Assist callers and clients with obtaining services and benefits; facilitate referrals to State-funded Long Term Care services and Case Management programs
Follows-up with DSHS staff (HCS) on case status and anticipated outcome; follows-up with DSHS financial workers when needed
Manages a client caseload of 60 Assistance Cases including Non English speaking clients
Informs older adults and their family members and/or caregivers about programs, services and benefits available in the community and provides assistance in obtaining benefits for older adults who cannot directly access services
Spend one day per week at the Multicultural Senior Center with the Senior Center Coordinator to: Assist with setting up and preparing the dining/activity area before the meal service, Greet and check in participants; ensure attendance records are accurate and updated and scanned daily into database, Support lunch service and social activities for the assigned multicultural group, Help with clean-up and closing procedures at the end of the day, Contribute to creating a welcoming, dementia-friendly environment
Develops key contacts in the Snohomish County Community utilizing the Multicultural Senior Center as an entry point
Maintains accurate, up-to-date and complete records of client and collateral contacts
Assists the Senior Center Coordinator with scheduling activities and meal services for the their assigned multi-cultural Senior Group
Provide interpreter services for other ADR staff as well as translation of written materials
Participate in training designed to improve skills and expand areas of expertise
May provide occasional interpretation and translation assistance to other Homage and Snohomish County programs
Conduct presentations about Homage programs to other departments and organizations around Snohomish County
Regular and routine attendance
Other duties as assigned
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.