FILED SERVICE TECHNICIAN (FULL TIME)
About The Position
SUMMARY: The Field Service Technician is responsible for the installation, maintenance, and repair of various coffee and water equipment. Our ideal candidate is technically proficient, able to troubleshoot issues efficiently, and has excellent customer service and time management skills. Essential Duties and Responsibilities: Install, maintain, and repair coffee and water equipment. Diagnose and troubleshoot equipment malfunctions. Advise customers on preventive maintenance and configurations which may impact product performance. Ensure all repairs and maintenance meet quality standards. Provide excellent customer service, including answering questions and providing information on the proper use of equipment. Keep updated records of performed tasks and customers. Manage and address any customer complaints or issues. Comply with safety and health regulations.
Requirements
- Must have strong technical aptitude and be comfortable repairing small appliances.
- Experience with light plumbing or basic electrical work is a plus.
Responsibilities
- Install, maintain, and repair coffee and water equipment.
- Diagnose and troubleshoot equipment malfunctions.
- Advise customers on preventive maintenance and configurations which may impact product performance.
- Ensure all repairs and maintenance meet quality standards.
- Provide excellent customer service, including answering questions and providing information on the proper use of equipment.
- Keep updated records of performed tasks and customers.
- Manage and address any customer complaints or issues.
- Comply with safety and health regulations.
- Responds to dispatch calls for machine repairs using company-owned vehicle.
- Calls on existing customers to determine adequacy of service; listens to and resolves service complaints.
- Visually inspects and listens to machines to determine causes of malfunctions; dismantles machines to gain access to problem area.
- Inspects parts to detect wear, misalignment or other problems; removes and replaces worn or defective parts; repairs broken parts; realigns and adjusts components; tests machine operation following repair.
- Reviews inventory and orders parts; ships and receives machines; maintains equipment inventory.
- Prepares machines for installation at accounts; assists in installations and removals.
- Sets up and operates mechanical equipment and small hand tools, such as drills, grinders and welding torches, for machine repair.
- Performs other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
