File Maintenance Specialist I - Bank

C&F Bank•Toano, VA

6d•Onsite

About The Position

You love connecting the dots, from analyzing data and spotting patterns to helping leaders make smart decisions. At C&F, you’ll use your curiosity and insight to assess risk, support local business growth, and bring projects in your community to life. If you’re analytical, thoughtful, and ready to turn numbers into meaningful stories, we’d love to meet you. Apply today and grow your career with C&F. Reviews new and revised deposit account documentation; verifies the accuracy of input to the application and CIS system records. Performs verification of file maintenance to deposit accounts; performs data entry and a variety of changes to deposit accounts through online file maintenance; verifies the accuracy of account closings. Maintains and scans original documents.

Requirements

Minimum of 1–2 years of banking, deposit operations, or back‑office processing experience required, preferably supporting deposit accounts, documentation review, or operations functions.
Prior experience working with deposit account documentation, signature cards, and account maintenance requests required.
Demonstrated proficiency in the use of standard PC software packages such as Microsoft.
Effective organizational and time management skills required.
Strong attention to detail and basic math skills are required.
Excellent communication, problem resolution, PC skills, and telephone etiquette.
Ability to effectively communicate with people at all levels.
The ability to read and understand a variety of reports, spreadsheets, and forms.
Demonstrates flexibility and commitment in a team environment.
High school diploma or equivalent is required.

Nice To Haves

Associate’s degree in business administration peferred.
A combination of education and experience will be considered.

Responsibilities

Supports branch personnel with all facets of account maintenance questions.
Adjusts accounts to reflect all necessary corrections.
Verifies the accurate use of system codes, data fields, and other application controls used in the opening of new accounts, comparing signature cards and other documents to the customer account application and Central Information System records.
Evaluates on-line account maintenance, customer account signature cards and other documents for accuracy and completeness, comparing on-line account records to documentation submitted by the branch.
Reviews the closed account report to ensure accounts have been closed correctly; corrects all errors in closing and reports to the branch employees as necessary.
Examines Corporate Resolutions, Articles of Incorporation, and other commercial account documents for accuracy.
Reviews address changes and/or name changes to customer account records in accordance with established procedures
Verifies customer Stop Payment and Hold forms to on-line account records.
Approve mobile deposits.
End of day balancing and closing of SCO
Develops and maintains a working knowledge of all products and services offered by the Bank.
Maintains an understanding of, and complies with, applicable banking regulations as well as internal policies and procedures.
Participates in on-going training in Bank’s products, services, and system technology relating to customer service.
Maintains a working knowledge of the Bank’s core applications and CIS system as they relate to establishing and maintaining customer information files.
Contributes to weekly huddles with knowledge learned throughout the previous week.
Answers all customer phone calls (internal/external) in no more than three rings.
Resolves all customer concerns in a timely manner with follow-up, if necessary
Assesses customer needs and suggests specific additional Bank products and services to meet those needs.
Utilizes SharePoint and additional programs, including Fiserv EFT, CheckFree, Director, and BPM in response to customer service requests.
Provides support to Retail branches to include network systems, policy and procedures, and assist with customer issues.
Maintains confidentiality of customer account information
Maintains and submits accurate records of the number of all file maintenance errors and/or other statistical information required by management.
Performs entries to customer accounts and general ledger accounts within defined authority; submits to department manager for approval.
Implements adjustments, corrections, and changes to accounts as appropriate.
Operates network computers/software and other equipment necessary to process customer information and maintain the integrity of the Bank’s customer information database.
Ensures full functionality in performing all assigned back-up duties. including approving mobile deposits and closing SCO.
Assists with special projects and other duties as assigned.