About The Position

The File Maintenance Clerk ensures proper pricing, itemization, tagging, signing, and documentation of UPC/PLU's for all store merchandise. This role involves operating the computer and maintaining computerized records, as well as researching and correcting scanning problems. The clerk champions company and division customer service programs to meet or exceed division customer service goals, maintaining an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly, courteous customer service and accurate pricing.

Requirements

  • Ability to be friendly, courteous, tactful, and maintain composure in dealing with customers and co-workers.
  • Good oral and written communication skills.
  • Good organizational skills.
  • Dependable and able to follow through on assignments.
  • Ability to implement emergency procedures related to equipment and software malfunctions.
  • Mental alertness and attention to detail for accurate completion of work activities.
  • Flexibility to learn and adjust to frequent equipment and software changes.
  • Ability to learn and memorize a considerable amount of information including PLU codes, product location, checkstand and computer operating procedures, emergency procedures, and Company policies and procedures.
  • Basic mathematics skills.
  • Ability to stand for long periods of time.
  • Ability to walk, bend, stoop, and reach continuously throughout work shift.
  • Ability to twist and turn frequently.
  • Manual dexterity, good eye-hand coordination, and good balance.
  • Ability to occasionally reach, lift, stack, and maneuver objects of varying dimensions and weights up to approximately 50 lbs.
  • Ability to operate related equipment including computers, scan audit devices, and check stand equipment.
  • Ability to occasionally push and pull fully loaded hand trucks, six-wheel carts, and pallet jacks.
  • Exposure to potential hazards exists with respect to equipment and work aids necessary to complete job duties.
  • Ability to work in early morning, weekends, and holidays.

Responsibilities

  • Maintain proper scan descriptions and valid item modifiers.
  • Organize timely and accurate price changes.
  • Sort tags and signs by department/aisle and hang price tags and signs throughout the store.
  • Research and correct problems including missing or damaged tags and discontinued items.
  • Conduct scanning audits and correct new item discrepancies.
  • Ensure proper placement of bonus buy tags and signs.
  • Justify entries on the Exception Report.
  • Review Duplicate Report and identify and correct problems as required.
  • Monitor not-on-file and hard to scan UPC codes.
  • Perform monthly checks of Produce Shelf pricing and PLU's.
  • Implement proper scan give-away procedures.
  • Maintain and ensure placement of price accuracy guarantee signs on shelves and in the front end.
  • Maintain point-of-sale equipment and implement emergency procedures as required.
  • Back up computerized returned check file.
  • Maintain a current UPC/PLU backup file.
  • Operate related equipment including scan audit devices, computers, and check stand equipment.
  • Occasionally operate hand trucks, six-wheel carts, and pallet jacks.
  • Perform some checking, stocking, and training duties.
  • Stack, price, mark, face, and rotate merchandise.
  • Prevent shrink, damage, and spoilage of product.
  • Prevent sale of out of code product.
  • Perform all job duties and responsibilities safely, accurately, and with honesty and integrity.
  • Maintain a clean and safe work environment.
  • Ensure cleanliness of the computer/data file room and equipment.
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