File Credit Reviewer

Lower•Columbus, OH

1d•Hybrid

About The Position

Here at Lower , we believe homeownership is the key to building wealth , and we’re making it easier and more accessible than ever. As a mission-driven fintech , we simplify the home-buying process through cutting-edge technology and a seamless customer experience . With tens of billions in funded home loans and top ratings on Trustpilot (4.8), Google (4.9), and Zillow (4.9) , we’re a leader in the industry. But what truly sets us apart? Our people. Join us and be part of something bigger. Job Description: Purpose: The File Credit Reviewer (FCR) supports the loan manufacturing process by completing an initial quality and completeness review of newly originated loan files. This role organizes borrower documentation, validates application accuracy, initiates and tracks third-party services, and flags potential credit or eligibility concerns early, helping protect Processor capacity and improve cycle time. This is an entry-level role within Mortgage Operations, designed to build foundational knowledge of the loan application, supporting documentation, verification services, and investor/agency guidelines, with a career path toward Loan Processor . Internal customer: Sales / Origination and Processing teams.

Requirements

High School Diploma or equivalent
Strong attention to detail with ability to cross-reference documentation to the loan application and AUS findings
Ability to prioritize and reprioritize work in a fast-paced pipeline environment
Professional communication skills (written and verbal), particularly with internal Sales and Operations partners
Sound judgment, accountability, and ability to handle confidential borrower information in accordance with company policy and applicable privacy requirements
Reliable attendance, punctuality, professionalism, and commitment to internal customer service

Nice To Haves

Prior mortgage file intake/loan opening experience
Familiarity with the URLA/1003, mortgage documentation (income/asset/credit/housing), and basic AUS concepts (e.g., DU/LP findings)
Experience working in a loan origination system and/or document imaging platform

Responsibilities

File Intake & Initial Review Complete a targeted initial review of 10 new loan files per day (or volume-based expectations as assigned).
Review the loan application (URLA/1003) and supporting documents for completeness, accuracy, and alignment with Automated Underwriting System (AUS) findings and/or Underwriting guidance.
Organize and index documentation in the company’s imaging/file management system, ensuring documents are properly categorized and labeled.
Documentation Quality & Issue Identification Identify missing documentation and discrepancies that could delay conditional approval (e.g., unlisted Real Estate Owned, undisclosed properties, inconsistencies between income docs and the 1003).
Flag potential qualifying or guideline concerns for Processor/UW awareness (e.g., seasoning requirements for cash-out eligibility, ownership/title concerns when evident in documentation).
Third-Party Services & Verifications Order, process, and review third-party reports and verifications as required, which may include: IRS tax transcript requests (as applicable) Title work / title commitment Verification of Employment (VOE) and other employment/income validation services Homeowner’s insurance policy and evidence of coverage Flood certification USPS address validation (as applicable)
Monitor pipeline/reporting daily to ensure third-party orders are received timely; follow up at least every 24 hours on outstanding items or sooner based on closing priorities.
State/Regulatory & Product Support Illinois loans: Confirm applicable county Anti-Predatory Lending Certificate requirements are satisfied within required timeframes, escalating exceptions as needed.
Request and obtain condominium documentation required to support condo eligibility/warranty review, when applicable.
AI/Automated Underwriting Workflow (if applicable) When a loan is identified as eligible for AI underwriting workflow, initiate and process the AI UW submission to generate a conditional approval package, per internal guidelines.
Suspended File Management Perform follow-ups on suspended/paused reviews within 24 hours , documenting actions taken and next steps clearly in the file notes/system.