FIFA Concierge
About The Position
At Courtyard Dallas Downtown, the FIFA Concierge will enhance the guest experience by providing personalized assistance to travelers. This position will offer expert knowledge of local attractions, dining, entertainment, transportation, and FIFA match details. When not actively supporting FIFA-related inquiries, the concierge will assist other hotel departments to ensure smooth operations. These departments could include housekeeping, F&B, Front Desk, and other departments as needed. This position may require flexible scheduling availability.
Requirements
- Strong knowledge of Dallas area attractions, dining, and transportation options.
- Familiarity with FIFA events and AT&T Stadium preferred; training will be provided.
- Excellent communication and interpersonal skills.
- Ability to multitask and adapt to changing guest needs.
- Previous experience in hospitality, concierge services, or customer service
- Flexible schedule to accommodate FIFA match days and hotel needs.
Nice To Haves
- Familiarity with FIFA events and AT&T Stadium preferred
Responsibilities
- Serve as the primary point of contact for guests seeking information about FIFA matches, AT&T Stadium, and related events.
- Provide recommendations for restaurants, nightlife, cultural attractions, and transportation options in Dallas.
- Maintain up-to-date knowledge of FIFA schedules, ticketing, and stadium logistics.
- Distribute informational materials and assist guests with directions and planning.
- Collaborate with hotel teams to support operations during non-peak FIFA times (e.g., front desk, guest services, events).
- Ensure a high level of hospitality and personalized service for all guests.
Benefits
- Healthcare including Medical, Dental, and Vision Insurance
- HSA & FSA plans available!
- Dependent care FSA
- Identity Theft Protection Insurance Commuter benefits including transit & parking
- Pet Insurance
- PTO and Payroll Incentives for Annual Wellness Exams
- Employee Assistance Program
- Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
- Paid Sick and Vacation Time
- Family Leave
- 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution
- Incentive based bonus program
- Free room nights at our hotels and employee discounts within your hotel brand
- Discounts for friends and family within your hotel brand
- Team Member recognition and bonus
- Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
- Career Growth through our in-house training program with a path personalized to your desired goals
- Referral bonus program to ANY of our locations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
