Field Warranty Technician

Leisure Pools USA Trading-posted just now

Full-time • Mid Level

Onsite • New Braunfels, TX

101-250 employees

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As a Field Warranty Technician, you will play a pivotal role in maintaining the quality and performance of Explore Industries fiberglass swimming pools. This primarily road-based position combines hands-on repair work at customer homes and dealer sites with occasional in-house support at one of our ExploreBase facilities, delivering professional repairs on the road that keep pools looking and performing like new.

Perform expert fiberglass swimming pool repairs on-site, including gelcoat resurfacing, sanding, grinding, structural fixes, and application of resin, fiberglass, catalyst, and related materials.
Complete repairs on installed pools at customer homes or dealer locations, as well as occasional in-house repairs on stored units.
Assess pool construction, installation quality, and damage to determine the best repair approach.
Adjust techniques and materials based on changing climatic conditions to ensure high-quality, durable results.
Drain, brace, and prepare pools as needed for safe and effective repairs.
Coordinate supply orders and pick-ups from regional manufacturing/distribution centers.
Maintain tools, equipment, and a clean, safe mobile work environment.
Schedule and coordinate repair visits directly with dealers and homeowners.
Travel extensively throughout the Eastern U.S. (including frequent overnights and occasional weekends as required).
Contribute to process improvements that enhance repair efficiency and customer experience.

1+ years of hands-on experience with fiberglass, resin, catalyst, gelcoat, or similar materials (e.g., auto body repair, boat repair, drywall/sheetrock finishing).
Proven ability to adapt materials and techniques to varying weather/climatic conditions.
Experience in a physical, hands-on trade environment with strict quality and safety standards.
Valid driver’s license and clean Motor Vehicle Report (MVR) required.
Strong technical and problem-solving skills with a quality-first mindset.
Excellent attention to detail and commitment to delivering flawless repairs.
Ability to work independently on the road while maintaining clear communication with the team.
Physical capability to lift up to 50 lbs, climb ladders, use hand/power tools, and work in outdoor conditions year-round.
Customer-focused attitude with professional communication skills for interacting with dealers and homeowners.
Flexibility and reliability for extensive travel, frequent overnights, and weekend work as needed.
Willingness to learn Explore Industries-specific repair techniques and cross-train within the team.

Generous Paid Time Off & Holidays
401(k) with company match
Medical, Dental & Vision Insurance (optional)
Optional Life & Disability Insurance

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