Field Utility Locator Technician

ON TOP OF THE WORLD COMMUNITIES LLC•Ocala, FL

About The Position

The Field Utility Technician is responsible for locating and visually identifying underground infrastructure coax cables and fiber optic cable lines, as requested by Sunshine 811 or by management. Additionally, this position will be cross-trained in the Field Technician duties and responsibilities and will perform those tasks as requested by management.

Requirements

High School Diploma or equivalent required
Must be able to read, write and understand English and have exceptional verbal and written communication skills
Must have excellent attention to detail, be well organized, have the ability to multi-task, prioritize and plan to accomplish tasks
Knowledge of advanced technological products available to customers
Excellent customer service skills
Ability to perform data entry into work orders or on a computer or tablet
Ability to work rotating holidays and participation in on-call rotation
Familiarity with fiber optic and coax designs and principles
Familiarity with OSHA and other safety regulations
Familiar and/or proficient in one or more of these areas: Fiber Optic, Coax, Wireless technology, CPE, Access Platforms, Transport Systems, IP Networks, VoIP technology, Monitoring and Management systems.
Strong interpersonal skills
Inquisitive, detail-oriented with strong technological and analytical skills
Honesty and integrity
Self-motivated with a strong work ethic
Continuous learner
Commitment to diversity, equity and inclusion

Nice To Haves

2+ years of field technician experience preferred
2+ years of wired and/or wireless internet experience preferred
Experience performing preventative network maintenance and servicing cable outages
Basic electricity training/certification or documented equivalent work experience
Experience with Ubiquiti Network and Wireless Products preferred
CompTIA A+, A+ Network, or A+ Security certifications preferred

Responsibilities

Responsible for monitoring and completing the daily locate work orders as received by Sunshine 811
Visually identifies, by marking spray paint and flags of the underground infrastructure, coax cables and fiber optic cable lines, and reports back to Sunshine 811
Reviews work order requests to ensure services requested are completed
Responsible for maintaining plant infrastructure coax cables and fiber optic cable maps
Uses a shovel and pick to dig up and bury cable; may be required to work in controlled environmental vaults (CEV)
Utilizes various electronic testing devices
Assists other technical personnel in the performance of their duties as needed, including cross training other plant and field personnel
Receives technical troubleshooting escalations from help desk technicians and provides guidance toward a resolution
Responsible for monitoring and maintaining equipment inventory to ensure equipment is on hand to complete daily responsibilities
Ensures that assigned company vehicle is organized, clean both inside and outside, and stocked with the necessary materials and equipment, keeps inventory of equipment and facilitates scheduled maintenance
Provides unparalleled customer service when diagnosing, troubleshooting, repairing or upgrading customer equipment and/or service
Must exercise good judgment regarding use of equipment, tools and materials
Presents self professionally at all times
Maintains professionalism when communicating the company’s products and services
Performs all duties in adherence to company standards
Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices
Maintains a positive and professional demeanor toward all residents, visitors and co-workers
Performs other duties as assigned