FIELD TRAINING MANAGER - GEORGETOWN UNIVERSITY - WASHINGTON DC

Compass Group

47d•Onsite

About The Position

SSC Services for Education is known for our expertise, commitment, and value; and we at SSC truly believe that our people are our greatest asset. By utilizing our associates’ knowledge and experience alongside SSC’s extensive training, providing supportive management, and offering unparalleled wage and benefit packages as well as career advancement opportunities, we have developed a workforce that differentiates us from our competitors. SSC Services for Education is a Nationwide Best in Class Facility Service Provider. As a member of Compass Group, North America, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way. As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. The opportunity for greatness is real at SSC and throughout the Compass world. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [email protected]. Job SummaryThe Facilities Services Occupational Training Manager leads the design, delivery, and continuous improvement of technical training programs for facilities and building trades professionals. This role serves as the primary bridge between hands-on technical instruction, career pathway development, and the Technical Skill Training Program, ensuring training directly aligns with operational needs, safety standards, and workforce development goals. The position works closely with Corporate Learning & Development to align all training initiatives, including training needs analysis, curriculum and competency standards, delivery strategy (instructor-led, blended, and digital learning), learning system tracking and compliance reporting, and measurement of training effectiveness. It also supports corporate facilities training programs by helping develop and standardize course content.Key Responsbilities: Technical Training & Workforce Development Serve as Facilities Management technical subject matter expert across building trades (HVAC, BAS, electrical/low voltage, plumbing, carpentry, life safety, custodial, grounds). Deliver training through classroom, lab, on-site instruction, and one-on-one coaching. Align training with real-world work orders and equipment to improve quality, reduce callbacks, and enhance customer satisfaction. Support apprenticeship, certification, and career progression pathways, including journeyman development and promotional readiness. Technical Skill Training Program Integration Lead administration and integration of digital, interactive, and virtual reality training programs. Develop and manage customized learning paths that reinforce instructor-led and on-the-job training. Track technician progress and performance to ensure training completion and skill competency. Pilot and evaluate new coursework, providing feedback to improve effectiveness and relevance. Train employees on VR tools, tablets, and mobile platforms to drive adoption and accessibility. Partner with vendors and technical teams to resolve issues and optimize training outcomes. Program Management & Continuous Improvement Collaborate with L&D and operations leadership to align training with business priorities. Use CMMS data, skills assessments, and employee feedback to continuously refine curriculum. Measure and communicate training effectiveness and ROI to leadership. Training Lab & Field Support Manage Occupational Training Lab operations, including scheduling, instruction, testing, and study support. Maintain training equipment, technology, and lab setup. Deliver hands-on, on-site training in mechanical environments to reinforce real-world application.

Nice To Haves

5+ years of progressive experience in facilities management, building trades, or technical operations within higher education, healthcare, corporate, or large multi-site environments.
3+ years of experience designing and delivering occupational/technical training for skilled trades or facilities staff (instructor-led, small group, and one-on-one), including hands-on and technology-enabled modalities (digital, interactive, and/or virtual reality).
Proven background serving as a technical subject matter expert (SME) for one or more building trades (e.g., HVAC, building automation, electrical/low voltage, plumbing, carpentry, life safety, or building maintenance) and applying instruction in shop/lab and on-site mechanical environments.
Experience developing custom technical learning paths/curriculum, administering training platforms, and tracking learner progress using assessments, reports, and performance data.
Hands-on experience supporting apprenticeship and trade skill progression, including certifications and licensure pathways; working knowledge of relevant compliance requirements (e.g., OSHA, EPA 608, or equivalent trade credentials).
Strong experience aligning training to operational needs and data (e.g., CMMS work orders, safety trends, quality issues, performance metrics) and measuring/communicating training effectiveness and ROI.
Demonstrated ability to collaborate with Facilities leadership, Corporate Learning & Development, and HR to plan, schedule, and execute workforce development initiatives.

Responsibilities

Serve as Facilities Management technical subject matter expert across building trades (HVAC, BAS, electrical/low voltage, plumbing, carpentry, life safety, custodial, grounds).
Deliver training through classroom, lab, on-site instruction, and one-on-one coaching.
Align training with real-world work orders and equipment to improve quality, reduce callbacks, and enhance customer satisfaction.
Support apprenticeship, certification, and career progression pathways, including journeyman development and promotional readiness.
Lead administration and integration of digital, interactive, and virtual reality training programs.
Develop and manage customized learning paths that reinforce instructor-led and on-the-job training.
Track technician progress and performance to ensure training completion and skill competency.
Pilot and evaluate new coursework, providing feedback to improve effectiveness and relevance.
Train employees on VR tools, tablets, and mobile platforms to drive adoption and accessibility.
Partner with vendors and technical teams to resolve issues and optimize training outcomes.
Collaborate with L&D and operations leadership to align training with business priorities.
Use CMMS data, skills assessments, and employee feedback to continuously refine curriculum.
Measure and communicate training effectiveness and ROI to leadership.
Manage Occupational Training Lab operations, including scheduling, instruction, testing, and study support.
Maintain training equipment, technology, and lab setup.
Deliver hands-on, on-site training in mechanical environments to reinforce real-world application.