Field Training Manager

Central States Manufacturing•Tontitown, AR

28d

About The Position

The Field Training Manager serves as the central leader for educating sales teams and customers, and contractors on metal-roofing products and installation practices. This role drives engagement, enhances team proficiency, and strengthens customer satisfaction. The Field Training Manager coordinates training events, provides expert technical guidance, supports quality assurance efforts, and represents the company at industry events and trade shows.

Requirements

High school diploma or equivalent.
5+ years of experience in roofing, construction, or a related technical field.
Proven experience delivering training, technical instruction, or product knowledge.

Nice To Haves

Bachelor's degree in Construction Management, Engineering, Business Administration, or a related field.
Relevant certifications or training in metal roofing systems, construction, or adult learning methodologies.
Experience supporting or leading field-based customer training or technical service programs.

Responsibilities

Develop and deliver comprehensive training programs for sales teams and customers focused on metal roofing products, applications, and installation best practices.
Plan and execute customer-focused events such as "New Customer Training Days" and "Customer Appreciation Days" to build customer product knowledge and strengthen relationships.
Design and maintain training materials, manuals, and presentations in conjunction with Marketing to support consistent and effective learning across audiences.
Serve as the primary resource for product-related inquiries and installation requests for troubleshooting, ensuring timely and accurate support for customers and internal teams.
Partner with the Quality team to investigate and resolve product-related claims and provide timely feedback to improve quality and performance.
Represent the company at trade shows, conferences, and industry events to hold product installation demonstrations, share expertise, and identify new training opportunities.
Collaborate with Sales and Marketing to align training content and materials with business objectives, customer needs, and brand messaging.
Maintain up-to-date expertise on metal roofing systems, industry standards, and emerging trends to continuously enhance training content and delivery.

Benefits

401K Match
Education assistance available - Up to $5,250 each year
Profit-Sharing bonus or own it bonus
Medical
Dental
Vision
Holiday pay
Paid Time Off
Employee Assistance Program providing Confidential Emotional Support, Work and Lifestyle Support, Legal Guidance, Financial Resources and Digital Support
Care Guides to help employees navigate the complex healthcare system
Life insurance - 1.5x annual salary - 100% employer paid
Wellness Program - earn up to $1,200 annually when enrolling in a medical plan!
Health Savings Accounts
Flexible Spending Accounts
Short-Term Disability
Long-Term Disability - 100% employer paid
Performance based merit increases
SHINE program - Employee Financial Assistance and Dependent Scholarships!