Field Trainer

Smoothie King • Coppell, TX

1d

About The Position

If you’re looking for a purpose and not just a job, join the Smoothie King team and turn your purpose into a fulfilling passion! We're not just the pioneers of the nutritional smoothie; we're the champions of inspiring people to live a healthy and active lifestyle. With over 1300 stores and counting, we’ve grown to become the largest nutritional smoothie bar in the nation, with a simple recipe for success: Hire the best people, use the best ingredients, and blend with a purpose. At Smoothie King, we're serious about our clean ingredients and passionate about our guests' health and wellness journeys—but that doesn't mean we don't know how to have a good time. Here, you'll find work that's equal parts challenging and rewarding, all within a culture that's as amazing as our smoothies. We're committed to continuous improvement, achieving our goals, and fostering a supportive and collaborative environment where every team member can thrive. Overview The Field Trainer is responsible for the successful training and support of franchise teams during new store openings. The Field Trainer is the subject matter expert on Smoothie King brand requirements and standards and plays a crucial role in setting the store up for success. The Field Trainer ensures team members are motivated and properly trained and possess the skills, knowledge, and ability to deliver a consistent and high-quality guest experience. Provide guidance and support during pre-opening and early stages of development for new store openings, working closely with the Franchisee and management to address training-related challenges, new store operational procedures, reinforce procedures, and achieve the store opening date. Conduct in-person training sessions for both new and existing team members, including hands-on demonstrations, role-playing exercises, and practical on-the-job training. Monitor and evaluate team member performance to ensure adherence to quality standards, including food preparation techniques, service delivery, cleanliness, and compliance with brand policies and health/safety regulations. Build rapport and foster a positive and engaging learning environment, promoting a culture of teamwork, collaboration, and team member development. Create a training summary after each store opening to include analysis of business trends and observations of the team’s skills. Review findings and recommendations for improvement with Franchisee and Operations Consultant. Contribute to the continuous improvement of training effectiveness and processes based on feedback and identified training gaps or opportunities. Collaborate with the training department and management to develop comprehensive training programs tailored to new restaurant openings. Stay updated on industry trends, best practices, and emerging technologies related to restaurant operations and training methods. Stay informed about local health and safety regulations and ensure that training materials and procedures are in compliance. Serve as a brand ambassador, embodying brand values and culture while representing the brand during training sessions and new store openings.

Requirements

• An Associates or Undergraduate degree preferred.
• Two (2) years’ directly related experience in Franchise and/or Food & Beverage industry.
• One (1) year experience with hands-on or classroom training.
• Intermediate to advanced experience with MS Office (Word, Outlook, PowerPoint, Excel).

Nice To Haves

• ServSafe Certification, preferred.
• Store-level management experience preferred.
• Personal passion for health and fitness is a plus.

Responsibilities

• Self-starter with ability to deliver results with minimal supervision or guidance with the ability and willingness to work in a collaborative, fast-paced environment.
• Demonstrates a professional demeanor when interacting both socially and in the store with Franchisees and their Team Members.
• Demonstrates the ability to clearly communicate results, directives and follow ups in a professional manner.
• Must have strong interpersonal skills, excellent written, and verbal communication skills with a genuine desire to serve our guests, franchisees, and our team.
• Naturally personable and friendly attitude in the face of adversity.

Benefits

• Join our team and enjoy an unusually fun work environment with an upbeat atmosphere and great team members.
• It is our purpose to maintain an environment our team members can brag about, where our focus and belief are built on our core values: We Are Better Together, We Keep Evolving, We Live Our Mission, We Do the Right Thing, and We Focus and Finish.
• With our core values at the forefront of every decision we make, it allows for collaboration, passion, and a no-limits mindset when it comes to your future!
• We keep our team happy with our great benefits package, free smoothies, flexible work schedules, office lunches and parties, monthly fitness challenges, free gym access, and more fun activities to make Smoothie King a happy and healthy place to work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees