Field Trainer- Modern Retail

CDK Global

80d • $80,000 - $90,000

About The Position

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (OEMs) across automotive and related industries. The Company’s cloud-based, software as a service (SaaS) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. In this role, you’ll be the driving force behind our customer’s onsite implementation experience. You will be involved in all stages of our implementation process and will influence the dealer’s system utilization and their satisfaction with our tools and services. The Workflow Install & Training Specialist II is responsible to effectively and efficiently install CDK Solutions to our customers working as a key member of the installation team and to train all customers’ users virtually and/or on-site.

Requirements

• Able to travel 100% Monday - Friday including flying and extended driving.
• Available to fulfill periodic weekend travel and/or work requests.
• Flexible to non-standard working conditions, including standing and walking.
• 4 or more years of Retail Automotive experience is required.
• Retail Automotive Management Experience is required.
• Associates Degree or equivalent knowledge/experience.
• Valid Passport for North American, Canada and Caribbean travel.
• Must have a valid driver's license and eligible to rent a car.

Nice To Haves

• Retail Experience in additional CDK systems is preferred.
• Formal Training experience is encouraged.
• CDK Retail certification in primary Work Flow is preferred (CRM).
• CDK Retail certification in core Work Flow Add Ons is encouraged (Modern Retail, VIS, Drive, etc.).

Responsibilities

• Successfully consults, installs and trains customers on CDK Global solutions.
• Have a complete understanding of the products trained within the assigned workflow (i.e. CRM, Digital Retail, Sales FI, Inventory etc.).
• Queries customer to determine what functionality and configuration will satisfy the customer’s business needs, and make appropriate recommendations.
• Is Proficient at verifying and validating predetermined setup configurations and conversion data to ensure accuracy.
• Conducts status meetings with key customer personnel to review and discuss any open issues such as software incompatibilities related to their internal workflows, functionality gaps, product change requests, and recap any process changes implemented at the dealership level.
• Thoroughly completes daily trip reports to document project status to key project stakeholders.
• Facilitates work in process activities to begin training process and insure client go-live readiness.
• Monitors customer trainee progress and meets regularly to review and set goals with regard to training objectives.
• Takes initiative to keep up to date and proficient on products, processes and industry utilizing available learning resources.
• Responds to participant questions and elaborates on training content using knowledge of products, business processes, and roles and responsibilities.
• Applies adult learning theory to adapt delivery to learning styles of participants.
• Applies facilitation skills to manage group and individual dynamics to maintain an appropriate learning environment and ensure that the objectives of the training are met.
• Demonstrates ability to act as a mentor and help to train new associates or associates new to a product set.
• Monitors and documents associate trainee progress.
• Compliments on-site leadership efforts by directing focus on impactful project specific milestones and deliverables, improving customer experience and overall project quality.
• Performs other related duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• Paid Time Off (PTO).
• 401K Matching Program.
• Tuition Reimbursement.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees